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iCarol’s blog offers insight into topics critical to helplines, contact centers, and not-for-profit agencies. In addition to providing our own content, we also welcome guest bloggers to discuss such topics as victims advocacy, sexual violence, abuse, substance use disorders, helpline best practices, and much more. Would you like to guest blog for us? Email us for more information. Check out our blog here!

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com.

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Altoona, Pennsylvania, USA
"Having the ability to see a real time status update of today's scheduled calls and quickly identify any incidents or issues has improved our service commitment to our callers." - TerriAnn G, Executive Director

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