Online Case ManagementWhen our customers have questions that cannot be answered within our comprehensive library of help articles, training videos, and webinars, iCarol’s support team is at your disposal. Whenever issues or questions arise, we offer fast response times and prioritize finding a solution to your need as quickly as possible. Our advanced case management system guides our users through identifying the issue at hand and allows us to receive, respond to, escalate and manage your inquiries in a timely manner.
iCarol support is available not just through our in-app case management, but also through live chat during our normal support hours of operation. Our helpful support team consists of experts right here at iCarol, most of whom previously worked and extensively used iCarol at their local not-for-profit organizations. Our team is committed to making your trial and subscription run as smoothly as possible so that you can be an effective source of help in your community.
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