Volunteer and Staff Management
Your volunteers and staff are the backbone of your organization. Without them, you simply couldn’t provide your service to the community. You invest a lot of time in recruiting, screening, and training your volunteers — ensure that they provide a high quality service, are happy and invested in the work you do, fulfill their commitments, and stay with your helpline for many years to come.
Manage and Engage with Volunteers
Organize contact information, shifts and other personalized data, and communicate using integrated feedback tools, automated emails, internal chatboards, news and events with staff and shift management software
Skills and Achievements
Assign and track skills, achievements and milestones of your staff and volunteers, plus receive an end-of-month Upcoming and Overdue Skills and Achievements Summary Report.
Give your volunteers and staff an easy way to exchange information and discuss topics with each other in Chatboard forums that group messages by topic.
In one easy place, see an overview of all meetings, trainings, birthdays, vacations, holidays, special occasions, outreach events and marketing events—then drill down to particular event details.
Share announcements, important news and other relevant information with your staff and volunteers in one easy, obvious place that they won’t miss.
Enable automatic email reminders to inform and remind your team about shifts and events, or send easy manual emails through iCarol when you need to share information with your entire team quickly.
Exchange typed messages with colleagues instantly and easily, without ever leaving the security of your iCarol screens.