211 is an invaluable resource for information and referrals to health and human services, and connections to aid in the wake of disaster.
In a time when reliable, accurate information is more important than ever, iCarol empowers your 211 service to be a leader for trustworthy information and referral in your community. iCarol also empowers you to participate in partnerships where you can leverage your skills, services, and data to bring new opportunities to your organization.
| Feature | iCarol | |
|---|---|---|
National Data Platform Integration |  | Native Support |
211 Taxonomy/HSIS Integration | | Fully Integrated with real-time updates |
Resource Database Management | | Robust, Edit/Update in real-time |
Public Database Options | | Built-in or custom create using API |
Referral Documentation | | Yes |
Additional Referral Send Options | | Email and SMS |
Coordinated Intake/Closed Loop | | Waitlists, Dashboard, Secure Portal for Providers/CBOs |
Data Sharing/Support Partnership | | Numerous options for collaborating with peer 211s or community-based partners |
Reporting | | Strong Built-in Reports and Exports |
Call Documentation | | Real-time, Customizeable Forms |
Client Management | | Create Profiles, Remove/Merge Duplicates, See History of Interactions and Referrals |
Chat and Text Integration | | Native Chat/SMS Tools |
Follow-up/Call Backs | | Built-in Follow-up Workflows Including Automations |
“The iCarol team was helpful, informative, and patient working with our organization to understand what all the iCarol system could do to help make our jobs easier. They had a comprehensive understanding of our needs and helped walk us through customizing features to make the system work more effectively for our program. Thank you again for helping us and teaching us! It will make a huge difference in how we run our program!”
– Deborah T., Contract and Community Relations Supervisor, 2-1-1/LIFE LINE
“We’ve been very impressed by the responsiveness and professionalism of the whole iCarol team. Deploying one software solution for 211 Canada-wide poses many challenges. These have been tackled both creatively and sensitively by a company truly committed to help us take 211 to an entirely new level.”
– Bill M., Executive Director
“After using iCarol for many years now, we can’t remember how we got along before the switch! Having real-time statistics and the ability to make changes to the data we collect allows us to be responsive to funders and our community. Thanks, iCarol!”
– Suzi B., Division Director, Community Support Services, 2-1-1 Western Maryland
“Can’t say enough about how responsive your team has been.”
– Myrna H., Executive Director
“The iCarol team was very attentive to our transition needs from RFP to implementation. Our dedicated iCarol project manager for the transition was a pleasure to work with and did an excellent job of keeping things on track!”
– Tanya B., Senior Vice President
“iCarol empowers us to do what we want with our data.”
– Scott R., Director of Data Solutions
