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Child Care Resource and Referral Software

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Among the most important—and stressful—decisions a parent can make is deciding who will care for their child when they cannot. Parents and caregivers not only need safe, qualified, affordable and reliable child care, but now more than ever they need someone who can help them navigate their options and provide comprehensive information about providers to help them make this choice.

iCarol provides child care resource and referral software that is user-friendly and highly flexible, while also enabling CCR&R professionals to connect families with their child care options via the web, SMS/Text, and Email.

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How We Help

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Information and Referral

Keeping information about available child care services up-to-date is a large task that can take hundreds of hours, or more, depending upon the size of your service area and number of available child care services. iCarol provides many solutions to common data curation challenges experienced by child care resource and referral centers, and will reduce the time it takes you to maintain these records.

iCarol’s resource database framework is highly flexible and configurable, designed to meet your unique needs.

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Meet People Where They Are

The hectic day-to-day pace of parenthood requires fast answers and flexible communication options between themselves and the referral professionals.

With iCarol, you can communicate with parents and caregivers through Live Chat, 2-way SMS/Texting, or send the parent or caregiver a text or email of appropriate referrals after they call you.

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Enable Self-Service

Many people would prefer to do research online and find options themselves as opposed to spending time speaking with member of your staff.

With iCarol you can take your database of child care resources or providers, and put it online for parents and caregivers to explore when they have time.

Hear From Your Peers

“Westcoast Child Care Resource Centre has been using the iCarol database for our child care referrals since 2017. iCarol’s flexibility and versatility allows us to adapt it in different ways to provide clients with exactly the resources they need. Such features like the postal code search works really well for families who live in between neighborhoods. We can search for centres that are within a certain number of kilometers from their location. The ease of calculating the monthly statistics is a huge asset. Generating a report with that information is fast and simple.

During the early days of the Covid-19 pandemic, we were required to generate a variety of reports and statistics that were different from our usual reporting. iCarol was so easy to adapt to during that time and then reverse the changes when needed, too, was simple. Reports are generated fast and are reliable. We are pleased that iCarol continues to build upon the features and improve performance.”

– Crystal Janes, Director of Programs

“All the iCarol staff have been so helpful and friendly and I really appreciate it. Some companies make you feel dumb for not knowing how to do things or they seem frustrated if you ask too many questions, but I never feel that way with iCarol! So thank you!! We just started using iCarol but already our staff love it because it is so easy to use and intuitive. We are excited about what iCarol can do for us!”

– Christina, Program Coordinator

“iCarol has continuously met and exceeded our expectations both technically and financially. iCarol combines service passion with technical expertise to empower high-impact collaborations between vendor and non-profit. After working with countless other data systems, there are no other vendors which match iCarol in their technical support, responsiveness, innovation, feedback utilization, and staff transition ease when needed. We have over a dozen different programs using iCarol, both helpline and non-helpline, and iCarol is flexible enough to work for all of them.”

– Katherine D., Data Manager

We look forward to learning how we can help your organization thrive and grow!