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Crisis and Mental Health Services

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Communities everywhere are seeing an increase in the number of individuals and families needing quick access to mental health services. Crisis centers and hotlines have become the hub from which a consumer begins their path to recovery.

iCarol is the crisis center software of choice for suicide prevention and crisis intervention services all across North America, including the Canadian 988 service and nearly half of crisis centers participating in the United States 988 network.

No matter the size or scope of your suicide prevention and crisis intervention service, we have the tools to help you provide the best care to your consumers.

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How We Help

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Contact Management

Documentation not only ensures good service and consistent care, but is necessary for required reports. Intuitive documentation tools help you focus on the person in need.

iCarol’s configurable forms help you collect exactly the data you need with form design editing access keeping you responsive to changing requirements and emerging needs.

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Risk Assessment

Proper risk assessment guides staff towards the best course of action for a help seeker.

iCarol’s configurable and interactive assessment forms help you gauge a consumer’s risk level and direct your workers on steps to take.

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Meeting People Where They Are

Meeting people where they are and on the channels they prefer ensures more people get the assistance they need and aren’t left behind.

iCarol offers solutions to ensure your community can access your services through Live Chat, 2-way SMS/Texting, and self-service on the web.

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Crisis Care Continuum

Communities are looking to improve their crisis care continuums, with crisis centers acting as a hub that connects phone or online care with in-person mobile crisis response teams, walk-in center services, or crisis stabilization when needed.

With iCarol you can be that hub — make direct referrals to other departments or partner agencies, coordinate dispatch, create waitlists or queues with statuses, and more.

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Follow-up Care

Studies show that ongoing contact during and after a crisis situation improves outcomes and helps to ensure someone’s safety.

With iCarol you can schedule one or more follow-up interactions to occur with a client, and even set these follow-ups to occur automatically by SMS/Text or email. Ensure quality care and help your service meet targets and requirements related to follow-up care.


Hear From Your Peers

logo for Didi Hirsch Mental Health Services

“iCarol is the most innovative and comprehensive software for helplines. Their team has been incredibly easy to work with.” ”

– Lyn M., Director

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“I was skeptical about switching to another data program that wasn’t going to do what we really needed to do – iCarol isn’t like that. Its customizable and awesome to work with. All our volunteers and staff love it and scheduling and supervision have never been easier.”

– Tom B., Deputy Director

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“iCarol helped our agency improve our caller documentation, allowed us to communicate even more effectively with our crisis line volunteers, and provided statistical analysis and reports. There were many more convenient features we had not expected!”

– Ting Ting, Crisis Line Program Director

We look forward to learning how we can help your organization thrive and grow!