Your organization is a trusted source of information and referral in your community, connecting Newcomers with housing, job opportunities, legal advice, education, and other services they need to settle into their new home.

iCarol’s resource database framework is highly flexible and configurable, designed to meet your unique needs so you can refer your consumers to the right community resources.

To build relationships with your consumers, it’s important to keep accurate records and documentation of your interactions. Not only is this good customer service, but it ensures accurate data and reporting that will benefit your service when you apply for funding.

iCarol’s configurable Contact Forms facilitate the documentation of all incoming contacts and enables ongoing follow-ups with Newcomers, so you can document each interaction and collect data for your reports. For clients or repeat users of your services, Profiles keep demographic and other chosen data consistent with each interaction, and preserve an ongoing record of needs, referrals made, and more so you can provide familiar, consistent service throughout their journey.

More people get the help they need when you meet them where they are and on the channels they prefer. Some Newcomers may be more comfortable with self-service options online, or corresponding through written communication rather than verbal, especially if there are language barriers.

With iCarol, you can provide services through Live Chat, 2-way SMS/Texting, accept applications or intakes online, and enable consumers to browse your community resource database or service provider inventory on the web.

There’s a common saying, “It takes a village…” It’s often by working together with other community-based organizations that you can make the greatest impact. If you frequently refer to or collaborate with other social service organizations in your community, iCarol can help you coordinate consumer care between agencies and improve the continuums of care in your community.

With iCarol you can make direct referrals to your partner agencies and share data and outcomes in a closed-loop. Create waitlists and maintain service provider capacity information, with all involved parties updating progress and outcomes along the way. We also offer numerous integrative and data sharing tools that make agencies stronger through their partnerships.

Safety and privacy are common concerns for those immigrating to a new country. Newcomers are frequent targets of scams and other crimes, and in some countries concern about immigration status leads them to be reluctant to identify themselves and reach out for assistance.

When you choose iCarol, you can be assured that the security of sensitive client data is our top priority. With iCarol system infrastructure, and tools and settings that allow you to shape your system due to your own business practices around data security, you can feel confident that Newcomer data and system access is secure and protected.