Communities everywhere are reimagining public safety and determining how to improve outcomes for individuals experiencing acute mental health crisis. Research shows a key factor for success is providing specialized response through Crisis Intervention Teams (CIT). Crisis centers and suicide prevention services are uniquely positioned to be an integral part of the response plan. iCarol has the tools to help you send the right first responders to those in need.
Be Your Community’s Access Point
- Invite contacts by phone, chat, SMS/text message, or self-service web forms
- Conduct safety and risk assessment or eligibility screening to determine the best course of action
Once a plan is in place, crisis center workers can take any appropriate next steps including:
- Continue with helpline listening support
- Refer to community programs
- Dispatch CIT
- Coordinate care with emergency departments
Dispatch Services to People in Need
Once initial intake/assessment process is complete, the information can be securely shared or transmitted to the Crisis Intervention Team using one of many options, including:
- Assign follow-up activities
- Securely email intake forms
- Export data to partner’s FTP
- Send intake to an iCarol dashboard and allow partners secure access in order to respond
- Mirror data to CIT’s technology provider
- Transmit data to other software or technology via API
Participate in the Continuum of Care
Continue serving those in need and coordinating care between multiple agencies by:
- Scheduling and providing one or multiple follow-ups with clients
- Follow-up by phone or SMS/text conversation
- Engage in ongoing follow-up communication with patients discharged from the emergency department (ED) or inpatient hospitalization
- Invite service providers to send progress reports or outcome data back to your system
