• Emergency Calling (e911): Enhanced 911 automatically shares caller location and information with emergency services for swift, accurate dispatch.
• Call Recording: Secure, configurable call recording for quality assurance, training, and regulatory compliance—easily review and manage recordings through an intuitive portal.
• Soft Phone / App Support: Make and receive calls on any device—computer, tablet, or smartphone—whether at the call center or remote.
• Flexible Cloud PBX: No complex hardware—staff and volunteers connect from anywhere with a modern internet connection.

Real-time dashboards and historical reports track:

• Call wait times
• Handle times
• Abandonment rates
• Call volume, call quality, and more
• Use these metrics to drive improvements in service delivery and resource allocation.

• Simple interfaces—easy to train volunteers and staff.
• Works with your existing business systems, iCarol, and other and CRMs for a connected communications ecosystem.

• Tightly controlled access to sensitive data, including call recordings, to prevent unauthorized use.
• Audit logs and data access tracking to ensure accountability.
• Onsite and offsite backups, along with disaster recovery solutions, enable rapid failover during major disruptions.
• Communications are secured using advanced encryption protocols like TLS and SRTP.

• 24/7 support from experienced, responsive support specialists who understand nonprofit needs.

• Fair, predictable monthly pricing with no hidden fees or extras—what you see is what you get.
• Contact us for details tailored to your size and service needs.