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Software for 2-1-1 Services

2-1-1 is an invaluable resource for information and referrals to health and human services, and connections to aid in the wake of disaster. The Coronavirus pandemic has again proven just how critical 2-1-1 services are. iCarol empowers your service to be a leader for trustworthy I&R in your community.

information and referral resource databaseCurate a Database of Community Services

Maintain a comprehensive inventory of:

  • Meal delivery services and food pantries
  • Government organizations
  • Aging and Disability resources
  • Community-Based Organizations (CBOs)
  • And more…

outgoing email

Automate Updates to Service Information

Ensure data accuracy, save time and maintain AIRS Accreditation by automating update requests.
  • Email update requests directly from within iCarol
  • Provide a secure portal for CBOs to submit updates
  • Review, edit, apply, and track directly in iCarol

hand holding a smartphoneMeet People Where They Are

As voice calling declines, particularly among younger generations, you need to provide services on multiple channels. iCarol offers:

  • 2-way SMS/Texting
  • Live Chat
  • Referral sharing by phone, email, SMS, or Live Chat
  • Self-service search of your resource database embedded into your website
  • Intake, assessments and applications on your website

contact documentation

Document Interactions and Collect Data

  • Customize forms to collect the information you need
  • Track Met/Unmet needs
  • Follow up to gauge success, track outcomes, and measure customer satisfaction

Collaborate with Partners

shaking hands Take your partnerships with CBOs to the next level by inviting them to have direct, secure access to share referrals and program capacity.

Harness Your Data

Take advantage of the variety of ways to export and exchange data in and outside of iCarol.

    iCarol to iCarol
    • Allow partners to view and refer from your database
    • Coordinate with partners to share resource editing responsibilities
    • Enable editing restrictions, controlling what your partners can edit
    iCarol to non-iCarol technology
    • Manually export, on demand or schedule automated exports to an S/FTP site
    • Robust API for near-real time access to data
    • Share resource data in iCarol’s standard CSV, AIRS XML 3.0, or Open Referral (HSDS v1.0) formats

What can I do with iCarol?
  • Provide comprehensive I&R on a variety of communication channels
  • Categorize resources with custom or built-in 2-1-1 Taxonomy tools
  • Send resource information through email or SMS/Text
  • Transmit data to 2-1-1 Counts
  • Send outbound referrals from 898-211
  • Provide rapid disaster response
  • Track needs, service gaps, and outcomes
  • Generate revenue from your data
  • Meet AIRS standards for accreditation

Learn more about using iCarol at your 2-1-1

Click here to download this page as a PDF.

For more information please contact us!

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