Statistics on follow-up activities
If you use follow-up activities in your call reports, now you can get aggregate information about them. Just go to the Statistics -> Cases page. We’ll be enhancing this report over time, do let us know if you have any suggestions.
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…