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Posts Tagged ‘Admin training’

Registration open for annual iCarol User Group Summit

On Sunday, June 2nd, members of the iCarol team will conduct our annual User Group Summit, held just before the start of the Alliance of Information and Referral (AIRS) Training and Education Conference in Atlanta, GA.

The User Group Summit provides iCarol customers, and those not yet using iCarol but considering it for their organization, the chance to receive hands on training that will directly benefit service delivery and program administration. Following a number of training sessions held in the morning and early afternoon, the day concludes with a traditional user group session where guests can learn more about our strategy and product plans for the year, provide input on the types of solutions most important and impactful to their agencies, and help prioritize product development with their input on features in stages of consideration, development and implementation.

Our training topics were picked by our customers and will cover a number of in-demand topics including:

  • Recording and Reporting on Met and Unmet Needs
  • Resource Advanced Search and Bulk Editing Tools
  • Statistics and Reporting

**Note** We welcome our guests to attend any part of the day they wish — it is perfectly acceptable to attend only the User Group session, which will get started at approximately 2:30pm.**

We do ask that regardless of what part of our day you plan to attend, you register for the event so that we can plan accordingly. Registration is open now! Click the button below to learn more and register you and your staff. We look forward to seeing you in Atlanta!

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Using iCarol’s Online Video Tutorials

iCarol is a large piece of software, with many functions. It serves a wide variety of clients, and not all clients will use all the available functionality. Training yourself, as well as your staff and volunteers, on how to use iCarol in the context of your agency can be a large undertaking. We have created a suite of online video tutorials which we hope will assist you with this critical piece of the implementation of iCarol in your agency.

To access the online video tutorials, click Help at the bottom of the left hand menu.

main menu

When the page opens, you will see a list of the available videos, organized into the functional areas of iCarol. These areas are:

Volunteers and Staff
Chatboard, new and events
Shift Calendar
Call Reports
Messaging
Resources
Statistics and Reporting

Each area has several videos, covering the myriad of functions available in that area. In this way, you can watch the video that covers the exact functionality you are wishing to learn about. Please feel free to direct your staff and volunteers to watch these videos are part of their training, or show these videos at your training sessions.

Video tutorials

We strive to keep the videos as up to date as possible, and are adding more as new functionality is added to iCarol. If you still have questions about a function after watching one of the videos, please feel free to submit a question to the iCarol Support Team via the online case management system.

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