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Posts Tagged ‘API’

Harness your Contact Record data with the Contact Record Outbound API

In the past we’ve talked about APIs and how they help you do more with your data, especially in existing or potential partnerships. To briefly review, API stands for Application Program Interface, and it allows electronic systems to interact with each other without the need for the direct human intervention. That is, with an API no person needs to direct data traffic between two systems — the systems just talk directly to each other behind the scenes.

Much of iCarol’s discussion regarding APIs so far has been in reference to our Resource API, which allows you to take your resource data and use it to create custom searchable websites, build mobile apps, or contribute resource data to other projects. For instance, we have customers who have partnered with local libraries, hospitals and prisons to host their community’s service inventory on the partner’s website. Rather than the partner having to build and curate their own resource database, they pay their local Information and Referral service who uses iCarol to provide the information.

One thing is for certain: APIs are a leading way for our clients to harness their data and open up new avenues for partnerships and revenue streams. Now, this exciting technology is available for another area within the iCarol suite: Contact Records (a.k.a. Call Reports).

The Contact Record Outbound API provides a way for you to take the data from a submitted Contact Record and push it to an awaiting “restful API web service” or “webhook,” which would typically be owned or provided by the entity you are working with. The Contact Record data is pushed or transmitted one way.

How could you use this new data sharing capability at your organization? A few ideas:

  • Send all the contact record data you collect to a funder or partner’s system as part of your contracted service.
  • Send just the contact record data you collect in specific forms, such as intake forms, when contracted to provide a service for an entity such as a hospital, insurer, mobile crisis team, or other service provider.
  • Send contact record data to collaborative reporting systems or dashboards for trend analysis, and data-driven community planning to influence public policy.

At iCarol, it’s one of our deeply held beliefs that your data belongs to you. We see it as part of our mission and stewardship of that data to help you harness it to do more good in your community, provide continuity of care to people in need, and enhance your relevance and marketability as a community partner and vital provider of services. The Contact Record Outbound API gives you one more way to participate in collaborative partnerships, leverage your talents to help more people, and increase your funding.

If you are an iCarol customer who would like to learn more, please open a case with our Support Team. Not a customer yet? Contact us here.

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AIRS Conference Recap

Recently Vinh and I attended the Alliance of Information and Referral Systems annual conference in Atlanta, GA. As always it was a great crowd and we had fun seeing so many friendly faces, catching up with our friends, clients, and colleagues, and hearing about what everyone’s been up to. Here we are at our booth, waiting to tell everyone in the exhibitor’s hall all about iCarol Helpline Software.

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A true highlight was the reception on Monday night, held at the Georgia Aquarium, an amazing and beautiful place. If you visit the Atlanta area it’s a great attraction to check out.

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On Tuesday night we had a great time with some folks at the Atlanta Braves game, though unfortunately the home team lost against the Mariners 5-7.

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And of course, there were lots of great presentations and exhibits to check out at the conference. We enjoyed 211 Ontario’s presentation on Service Delivery from the Community up. With 7 call centers, 36 data providers, and 500,000 calls per year, it’s quite an impressive group that we’re proud to be associated with.

There’s a lot of discussion about “Open Data” with various initiatives underway, and iCarol is involved in all the discussions and brainstorming on that topic. We’ll have more to share about this topic and our involvement in the coming weeks.

California 211 presented information on the Kinship Navigator project which utilizes the iCarol API. In short, people search the Kinship Navigator system on the iFoster server, which is totally separate from and unrelated to iCarol. When a user searches the iFoster server on that website, it realizes there’s information in the participating iCarol systems that may fit that person’s search, and so with the details and nuances existing via the iCarol API, iFoster servers reach out via iCarol API to the four different participating iCarol systems and collects appropriate and authorized resources, then sends them back to the iFoster system for the person searching that website. This all happens seamlessly and in a matter of seconds. To hear a little more about this you can check out our recent webinar on iCarol’s Resource Tools (skip to the 36:10 minute mark if you want to hear specifically about this project). The technical ins and outs of understanding how an API works can be daunting, and so there were lots of questions. One audience member posed the analogy, “So is an API sort of like when a cashier at the front desk hollers back to the store room to bring them a can of beans, and the stock boy brings it to the cashier who then sells it to the customer?” And yes, that’s a great analogy!

The Orange County 211 presentation on their public website revisions was fantastic. With just a few small tweaks in how they use iCarol’s Public Resource Directory, including the addition of Folksonomy, they increased their website traffic by 108% in two months, with no changes in their marketing at all.

And finally a workshop on Resource Database Assembly: The Next Generation, presented a very interesting notion on Resource Complexity. It was so inspiring that it’s going to result in a new feature to iCarol, more details on that soon!

AIRS put on a really great conference this year, and in case you’re interested they’re making a collection of photos from the conference publicly available here. Thanks to everyone who stopped by our booth to say hi, and of course to the new friends we made if you want to learn more about iCarol we’d love to hear from you. Give us a call, or join an upcoming webinar to learn more about us and our features.

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