Next week, beginning on Monday, August 21st and lasting through Thursday, August 24th our Solutions Expert, Aaron Young, will be at the National Sexual Assault Conference (NSAC) in San Francisco, California.
We first attended this national conference in 2017, though organizations that address sexual violence and help sexual assault survivors have long been a part of the iCarol family. Our first experience at NSAC was exciting and inspiring; we were thrilled by the number of talented and passionate advocates we met. They do invaluable work toward awareness, breaking the silence around rape and sexual assault, preventing violence, and helping those affected by sexual violence heal from their trauma. In the years that followed we welcomed a number of new organizations serving this space into the iCarol network of users, and the Victims Services industry is one of the fastest growing within the iCarol family. We’re eager to attend the conference again this year so we can meet more people doing this amazing work, reconnect with those we met earlier, and show everyone some of the latest solutions we offer to enhance service delivery to survivors.
So, why is iCarol a popular choice with Victim Services agencies who serve people impacted by sexual or intimate partner or domestic violence, human trafficking, and other forms of victimization or abuse?
Some of the top reasons this is such a fast growing industry for iCarol are…
- Integrated Live Chat and SMS/Texting – This communication channel is in high demand among those affected by forms of abuse. It’s silent, can be anonymous, and for many people they find it easier to “talk” about this difficult subject through writing rather than speaking out loud. With iCarol you can offer Live Chat or SMS/Texting services through the same platform you use to document your calls and collect data needed for funding, dispatch SAFE accompaniment, offer referrals, manage and track your clients, and all the other services you use in your iCarol system.
- Specialized Messaging – iCarol is also an inherently better choice for Live Chat/SMS channels than a generic, out-of-the-box product because of some of the other tools and features elsewhere in this list. Because iCarol has other tools designed specifically for social and human service organizations. That includes built-in risk assessments, triaging, ability to enroll them in programs and services, provide and track resource and referral access, and working with clients over a period of time and not a transactional relationship more common in customer service style interactions.
- Privacy and Confidentiality Issues – We understand the unique needs of victims services organizations and how those also play into the safety of the person contacting your organization. All throughout iCarol we offer settings that allow you to decide if or how data is tracked, if Chat/Text conversation transcripts are saved, what data should be digitally “shredded” and after what period of time, etc. We also use the latest and most secure methods of data hosting, architecture, and encryption.
And of course there’s lots more that make our solution a top choice among victim service organizations. If you haven’t already, check out our free eBook on Choosing Software for Survivor Support Services which walks you through the top needs of victims services organizations and helps you organize your thoughts and research around choosing technology that’s best for you.
Download the eBook
If you’re going to be at the NSAC conference, please stop by the iCarol booth (#110) and say “hello.” We’re looking forward to the opportunity to answer your questions and hear more about the amazing work you’re doing for sexual violence survivors in your community and beyond.
iCarol is proud to sponsor the upcoming Alliance of Information and Referral Systems (AIRS) Discovery Conference in Orlando, Florida from July 31 through August 2, 2023.
The conference is extra special this year because it will mark a milestone 50 years of AIRS. This is a huge accomplishment definitely worth celebrating. So much has changed in the field of Information and Referral in the last 50 years! What constitutes information and referral services has greatly expanded, as have the types of needs communities experience and request from service providers. The industry started with virtually no technology usage, with organizations managing resource databases and records mostly on paper. Today these agencies have access to technologies, databases, and other tools available both to curate resource and referral information, as well as connect with consumers and document information about their needs both met and met, service gaps, social determinants of health, and much more! iCarol is delighted to be a solution that these organizations use to carry out their work.
And of course, a recent challenge the I&R industry faced was COVID-19. Not only did information and referral agencies encounter an influx of inquiries from an anxious community desperately seeking reliable information and guidance during a scary time, but these agencies themselves were living it, too — pivoting their services and staff to work remotely while facing higher volumes than ever. Clearly, this industry and AIRS as leader in it has seen and done a lot in 50 years, and deserves a moment to pause and celebrate this incredible achievement. We’re excited to be in Orlando celebrating alongside them.
Attend iCarol’s Customer Conference on Sunday
For us, our time in Orlando will start just before the conference officially kicks off, when iCarol hosts our own Customer Conference on Sunday, July 30. Starting at 9:00am we’ll welcome both current and prospective customers to join us for a day of learning and discussion, as well as a full user group session that will help influence iCarol’s development roadmap in the coming years. For information about our customer conference and to register, please visit this page.
Come see us in the Exhibit Hall!
Once the conference officially kicks off, iCarol will be present at our booth in the exhibit hall. Please stop by to chat with us; we’d love to hear about what’s going on at your organization, what projects you have in the works, and if there’s anything we can assist you with. We’ll have some fun giveaway items to share, along with material that shares information on iCarol and the solutions we provide.
Join our main conference session co-hosted by 211 Maryland!
Finally, we are extremely excited to co-present one of the workshop sessions at the conference on Monday, July 31 at 11:30am. Join iCarol’s Senior Product Manager, Crystal McEachern, and President and CEO of 211 Maryland, Quinton Askew, will share “No One Left Behind: A Case Study of Maryland’s Care Coordination Program.” The workshop will explore how 211 Maryland worked with their Department of Health and iCarol to create a process where those visiting emergency departments for mental or behavioral health reasons could access care coordination through 211 Maryland to better connect them with resource that will address the mental or behavioral health needs as well as their social determinants of health.
We wish everyone heading to Florida safe and easy travels, we we look forward to seeing you at AIRS Discovery!
We wanted to post a friendly reminder that iCarol’s Customer Conference is just 10 days away!
The team is excited to provide existing iCarol customers, as well as those who don’t yet use iCarol but would like to learn more about us and our software, with a day of discussion and training related to iCarol capabilities as well as industry-specific information. We’ll share information on:
- Data and reporting
- Resource management
- Care coordination
- Closed-loop referral
- and iCarol’s future development in a User Group session
This year’s conference will be held at the Renaissance Orlando at SeaWorld on Sunday, July 30. We will be in the Tarpon room located on the second floor of the hotel. Refreshments including coffee, iced tea, water, and donuts will be served at the start of our day. While any travel and lodging costs will be your responsibility, there is no cost to attend this event. We do not plan to record any portion of the customer conference, however we will hold a virtual user group session later this year.
If you haven’t yet registered but would like to attend, there is still time to do so. Please visit our official conference page to learn more, and register.
From June 13-15, 2023, iCarol will participate and hold virtual exhibit space as part of the Texas Suicide Prevention Symposium.
This is our second year participating in the event and we look forward to engaging with professionals working to prevent suicide in Texas. There are numerous exciting projects and initiatives happening in the state. Texas has an impressive suicide prevention collaborative made up of nearly 40 community centers working to serve the entire state, including many who operate 988 as a primary or backup center.
We encourage you to visit our virtual exhibit booth using the Whova app. At our booth you can download several materials about how iCarol is serving suicide prevention centers including 988 centers, and the tools and technology available when you work with iCarol. Our virtual booth will be staffed during conference hours – please chat in with your questions and we’ll promptly respond! If you’d like to meet with us another time to learn more, please schedule a meeting at your convenience.
This year, for the first time, iCarol will exhibit at the SOLD OUT Child Care Aware of America Symposium in Arlington, Virginia.
In recent years iCarol has welcomed several new customers who are Child Care Resource and Referral agencies. These agencies curate a comprehensive database of child care providers in their state, province, or region. This includes all sorts of information that parents and caregivers need when researching their options and making decisions — hours of operation, current openings, languages spoken, pre-school or educational programs offered, voucher acceptance, locations, and much more.
Child Care Resource and Referral agencies using iCarol have found that iCarol’s resource database offers the ultimate flexibility for their needs. Further, iCarol helps them document and track their interactions with parents, caregivers, and others who are inquiring about available care in their community. iCarol is also helping them send child care referrals by Email and SMS/Text, allowing them to accept online inquiries using Public Web Forms, and keep their listings updated while using less staff resources to do so with Automated Resource Verification.
If you’re going to the conference, please stop by and visit Veronica at our booth, which will be located at the entrance to the exhibition and registration area. We have lots of great information to provide, and you can also download our new eBook. We’re excited to see you in Arlington!
From Wednesday, April 19 through Friday, April 21, Aaron from the iCarol team will be at the American Association of Suicidology Conference in Portland, Oregon hosting our booth in the exhibit hall and attending other events.
The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, advocates focused on prevention, education and awareness, and those with lived experience.
So we can continue to stay ahead of the topics that most impact iCarol’s customers and continue to support the work of crisis centers, Aaron will join a number of networking and information events. This includes the Lines for Life crisis center tour, and receptions and networking meetings for 988 centers.
Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication, and eventually transitioning to the 988 initiative. At this year’s update we’re anticipating the latest news on the development and growth of the 988 network. We’re closely following the continuing conversations on how communities are changing their practices around responding to mental health emergencies and similar crises, with a continuing shift towards crisis intervention teams and other professionals leading the response as opposed to law enforcement.
iCarol enthusiastically supports the efforts to reimagine crisis response in communities across the United States. It’s crucial that people everywhere have access to human-focused, culturally competent crisis care that meets their needs whether that be through an empathetic listener on a crisis line, an in-person visit from a mobile crisis response team, or a stay at a crisis stabilization center. It’s our mission to provide tools to crisis centers that help them respond to their community’s needs. We hope you’ll explore our website to learn more about how we are serving this industry.
The discussions at AAS directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention and crisis centers everywhere, providing the tools they need to do their life-saving work. That’s why we want to ensure we take advantage of being together in-person in Portland to have conversations about challenges, needs, and solutions. If you plan to be at the AAS Conference, please stop by our booth to download our guides and materials, including our ebook on choosing software for crisis intervention and suicide prevention services. Aaron will be available for meetings at your convenience to answer your questions, or have conversations about your challenges or projects and explore how iCarol can be of assistance.
iCarol is excited to exhibit at the National Council on Aging’s (NCOA) Age+Action virtual conference and tradeshow June 7-10.
Since 1950 NCOA has been a vocal advocate for older adults in the United States. Among their accomplishments is ending mandatory retirement, advocating to secure Medicare, Medicaid, and the Older Americans Act, and supporting local organizations as they serve older adults in their communities each day. NCOA provides trusted, unbiased information that enables older adults and their caregivers to take small steps that make big impact on their health and financial security.
We at iCarol share NCOA’s vision of a just and caring society in which each person lives with dignity, purpose, and security as they age. We believe in their mission of improving the lives of millions of older adults, especially those who are members of under-served and vulnerable populations. We believe in NCOA’s goal to impact the health and economic security of 40 million older adults by 2030, especially women, people of color, LGBTQ+, low-income, and rural individuals. Like NCOA, iCarol believes that aging well for all is a matter of equity, dignity, and justice.
At the conference, we look forward to connecting with professionals who serve older adults and their caregivers and providing them with information on how iCarol can help them achieve their missions. Our virtual booth will have information about how iCarol empowers ADRCs, AAAs, and Senior Information Lines, and other services for older adults, individuals with disabilities, and their caregivers to:
- Provide social connection and ease loneliness through Telephone Reassurance Programs
- Meet people on preferred communication channels
- Collaborate with Community-Based Organizations to address Social Determinants of Health
- Participate in Health/Community Information Exchanges and No Wrong Door initiatives
- Provide comprehensive I&R, Closed-Loop referral and collect outcome data
- Document information included on reimbursement requests
- Integrate with other software and systems
If you’re attending the Age + Action conference, be sure to visit the iCarol virtual booth to learn more, download the resources we have available, and contact us with your questions!
This Wednesday through Friday, members of our team will attend sessions at the American Association of Suicidology Conference, and we will also host a booth in the virtual exhibit hall.
The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, and advocates focused on prevention, education and awareness.
So we can continue to stay ahead of the topics that most impact iCarol’s customers, on Wednesday Dana will attend the Crisis Continuum pre-conference program, which concludes with a session on network updates and future directions for the National Suicide Prevention Lifeline Network.
Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication. At this year’s update we’re anticipating the latest news from the 988 transition plan and how that will affect members of the Lifeline network. We’re also closely following the continuing conversations on how communities are changing their practices around responding to mental health emergencies and similar crises, with a shift towards crisis intervention teams and other professionals leading the response as opposed to law enforcement.
These discussions directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention and crisis centers everywhere, providing the tools they need to do their life-saving work.
If you plan to be at the AAS Conference, please stop by our virtual booth to download our new guides and materials, including a brand new ebook on choosing software for crisis intervention and suicide prevention services. We’ll also be available for virtual meetings at your convenience to answer your questions, or have conversations about your challenges or projects and explore how iCarol can be of assistance.
The 54th Annual Conference of the American Association of Suicidology (AAS) is scheduled to be held in Orlando, Florida, April 21-24, 2021, with pre-conference workshops taking place on April 21st. The event will offer a mix of in-person and virtual content with a theme of “Social Contexts in Suicide: Upstream Perspectives on Theory, Research, and Prevention.”
AAS has extended the Call for Papers deadline to November 15, 2020 at 5:00 p.m. Pacific Time. They invite proposals for individual papers, posters, panel discussions, symposia, and workshops, and are also accepting presentations for several preconference programs:
- AAS Preconference Workshops
- Crisis Services Continuum Conference
- Postvention Preconference
- Military and Veteran Suicide Prevention Preconference
Proposals must follow specific guidelines and be submitted online to receive consideration. Abstracts that do not conform to the guidelines may not be reviewed. Applicants will be asked to select keywords identifying key elements of the submission, and those keywords will be used to index the conference program.
Submit Your Paper
How is the global Coronavirus pandemic affecting mental health providers, clients, and the gambling industry? Are you interested in learning more about gambling addiction and responsible gambling?
Join international experts and attendees from around the world at the virtual National Council on Problem Gambling (NCPG) National Conference, November 5-6 and 12-13. Virtual sessions will run from 12 to 4 pm EST with optional networking from 4 pm to 5pm.
The conference is the oldest and largest gathering that brings together local, national and international experts, professionals and individuals to discuss and learn about responsible gambling and problem gambling.
A wide range of topics will be presented, with something for experts and relative newcomers alike with content on public health, community, prevention, treatment, advocacy, recovery, research, regulatory, and the gambling industry, including online gambling, sports betting, military and veterans issues, and specific populations. Recordings of each day’s sessions will be available to registrants for at least 30 days.
Registration starts at $63/day – or less for groups 3 or more. Discounts available for NCPG members!
14 CEs, NAADAC approved.
Visit www.ncpgambling.org/national-conference/34th-mainonline/ to learn more and register!