From Oct 18 – Oct 20, I’ll be attending the National Crisis Centers Conference in Buffalo, NY along with iCarol’s Director of Business Development, Polly McDaniel, and our newest Solutions Expert, Tonya Broomer, who you may recognize from her previous role as an iCarol Support Team member!
Our history with this group is our longest association, going way back to iCarol’s earliest days, and many of the helplines and crisis centers who host this conference were some of iCarol’s earliest users. It’s a long standing relationship that we value and we’re proud to not only attend but are also long-term sponsors of this important gathering organized by pillars of the helpline industry, CONTACT USA (CUSA) and the National Association of Crisis Organization Directors (NASCOD). Both organizations are phenomenal in supporting crisis work and we recommend considering membership for your service. Find out more about CUSA membership here and NASCOD membership here.
This year’s conference theme is “Unity in Helping.” Time and again we see how coming together and working towards a common goal makes organizations and communities stronger. We recently joined NASCOD and CUSA member organizations and others to rally around a common theme of “being there for others” during National Suicide Prevention Week. This movement empowered millions of people to take action to prevent suicide. Having so many voices on this common theme helped broadcast that message further. We’re looking forward to this year’s conference sessions highlighting all the ways in which we’re stronger together, whether it’s teamwork within your helpline or collaborating with partners in other organizations.
Let’s meet up!
While we look forward to these conference workshops that keep us in-the-know about the issues faced in the industry, which in turn helps us better serve our clients, we also enjoy the chance to see current and potential iCarol users face-to-face so we can hear about their vital work and explore ways we might be able to help. This year we’ll offer some dedicated space before the conference begins, to be available to those who may wish to talk with us.
When: October 18, 9am-4pm
Where: Embassy Suites (same hotel as the conference), Encore Ballroom on the second floor
We’ll be prepared to address whatever topics you wish to discuss, such as:
- Training on how to use certain iCarol features
- Quick system tours to those unfamiliar with iCarol
- Feedback or comments
- Any other iCarol questions
There’s no need to schedule an appointment — just stop by at any time you’re free from other conference activities (click here to check-out the preliminary schedule). If you have any questions you’d like to ask prior to stopping by, feel free to !
If you can’t make it on the 18th but wish to meet with us, don’t worry. We’ll be attending sessions and other conference activities and can catch up with you at whatever time is most convenient. See you in Buffalo!
If you’re at the NASCOD/CUSA Crisis Hotline Directors’ Conference this week, or if you want to follow the action from home, be sure to check out this social media guide put out by the social media team. This is a great, concerted effort advising everyone of the best way to formulate posts and tweets throughout the conference. This will help document the activities at the conference and also serves as a way to include those who weren’t able to attend. By using these hashtags in your posts, or searching on these hashtags as you read through your social media feed, you can follow all the action at the conference.
This week our business development team will convene in Nashville to participate in the CUSA/NASCOD conference. This event is going to be a particularly special one for us because so many members of our team will be together at once, someone’s even travelling internationally to be there; Britt will be coming all the way from Germany to meet our North American clients!
After Friday’s sessions, we invite you to join us and CONTACT of Mercer County, NJ for a special session at 5pm. We will highlight the TxtToday pilot project; a national Texting Helpline. This pilot is a partnership between CONTACT of Mercer County New Jersey and CONTACT Crisis Line in Jackson, with iCarol as the software platform that accommodates the data aggregation and load balancing of the texts among the centers. We’re excited to talk about iCarol’s role in this partnership and to listen to the centers’ experiences in the pilot.
If you’ve ever considered the benefits of having your center join a national network, then this session is definitely for you. The pilot participants wish to expand this network by adding on more participating centers, so we invite you to come and find out how you might become a part of this exciting venture to reach help seekers all over the nation via this extremely popular and growing channel of text communication. And if you’re still not convinced whether you should join us, we’ll have some treats to share with our audience. Everyone enjoys something to snack on after a busy day of learning and networking!
So if you’ll be one of the many people in Music City later this week, please stop by our booth and say hi! If you use iCarol at your helpline then we’d certainly love to get to meet you face to face! If you’re not a current user, we’d be grateful for the opportunity to tell you about iCarol Helpline Software and how it’s used by helplines all over the world, many of whom will be represented at this conference. Hope to see you there!
iCarol is more than a product that helps you manage the many facets of running your helpline. We’ve worked on helplines so we know the challenges you face. From our iCarol user community to our industry white papers and downloadable guides to our blog, we care about bringing you relevant content that will help you enhance and grow the services you provide to your clients and communities.
In our latest endeavor to bring you helpful material, we’re partnering with CONTACT USA (CUSA) to provide a series of webinars covering important topics in the areas of Helpline Management, Information and referral, and Online Emotional Support (Chat and Texting).
The first of these webinars, scheduled for May 20th, will focus on Online Emotional Support, why you should be providing this service, and how you can integrate this new channel into your existing services. iCarol pioneered the efforts in the helpline industry to integrate chat and texting capabilities with the longstanding avenue of phone calls. CONTACT USA is the leader in Online Emotional Support training and accreditation. Together we have the tools and expertise you need to turn the idea of offering these services to your community into a reality.
Anecdotal evidence from crisis centers around the country has shown that for many years young people have seemed reticent to reach out to a telephone hotline. Additionally, people of all ages may feel more comfortable with the additional layer of anonymity and ease of access afforded by communicating through a computer. This includes people that may have social anxieties, may be deaf or hard-of-hearing or living with other disabilities that make verbal communication more challenging.
So we hope you’ll save the date and join us and CONTACT USA on May 20th to learn more about this exciting time for our industry. Can’t wait? Join us for one of our webinars to show you iCarol’s messaging capabilities or contact us to schedule a private walk through.