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Posts Tagged ‘Events’

iCarol Exhibiting at the National Council on Aging Age+Action Conference

iCarol is excited to exhibit at the National Council on Aging’s (NCOA) Age+Action virtual conference and tradeshow June 7-10.

Since 1950 NCOA has been a vocal advocate for older adults in the United States. Among their accomplishments is ending mandatory retirement, advocating to secure Medicare, Medicaid, and the Older Americans Act, and supporting local organizations as they serve older adults in their communities each day. NCOA provides trusted, unbiased information that enables older adults and their caregivers to take small steps that make big impact on their health and financial security.

We at iCarol share NCOA’s vision of a just and caring society in which each person lives with dignity, purpose, and security as they age. We believe in their mission of improving the lives of millions of older adults, especially those who are members of under-served and vulnerable populations. We believe in NCOA’s goal to impact the health and economic security of 40 million older adults by 2030, especially women, people of color, LGBTQ+, low-income, and rural individuals. Like NCOA, iCarol believes that aging well for all is a matter of equity, dignity, and justice.

At the conference, we look forward to connecting with professionals who serve older adults and their caregivers and providing them with information on how iCarol can help them achieve their missions. Our virtual booth will have information about how iCarol empowers ADRCs, AAAs, and Senior Information Lines, and other services for older adults, individuals with disabilities, and their caregivers to:

  • Provide social connection and ease loneliness through Telephone Reassurance Programs
  • Meet people on preferred communication channels
  • Collaborate with Community-Based Organizations to address Social Determinants of Health
  • Participate in Health/Community Information Exchanges and No Wrong Door initiatives
  • Provide comprehensive I&R, Closed-Loop referral and collect outcome data
  • Document information included on reimbursement requests
  • Integrate with other software and systems

If you’re attending the Age + Action conference, be sure to visit the iCarol virtual booth to learn more, download the resources we have available, and contact us with your questions!

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iCarol attends the American Association of Suicidology Conference

This Wednesday through Friday, members of our team will attend sessions at the American Association of Suicidology Conference, and we will also host a booth in the virtual exhibit hall.

The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, and advocates focused on prevention, education and awareness.

So we can continue to stay ahead of the topics that most impact iCarol’s customers, on Wednesday Dana will attend the Crisis Continuum pre-conference program, which concludes with a session on network updates and future directions for the National Suicide Prevention Lifeline Network.

Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication. At this year’s update we’re anticipating the latest news from the 988 transition plan and how that will affect members of the Lifeline network. We’re also closely following the continuing conversations on how communities are changing their practices around responding to mental health emergencies and similar crises, with a shift towards crisis intervention teams and other professionals leading the response as opposed to law enforcement.

These discussions directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention and crisis centers everywhere, providing the tools they need to do their life-saving work.

If you plan to be at the AAS Conference, please stop by our virtual booth to download our new guides and materials, including a brand new ebook on choosing software for crisis intervention and suicide prevention services. We’ll also be available for virtual meetings at your convenience to answer your questions, or have conversations about your challenges or projects and explore how iCarol can be of assistance.

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SAMHSA to hold Grants 101 Webinar for Community-Based Organizations

SAMHSA’s Office of Behavioral Health Equity has announced its Elevate CBOs Webinar Series: Grants 101, a webinar on developing a competitive SAMHSA grant application. The webinar is for community-based organizations (CBOs) serving under-resourced racial and ethnic minority, and lesbian, gay, bisexual, and transgender (LGBTQIA) populations. The webinar will:



  • Provide an overview of the grant application process at SAMHSA
  • Clarify what is and is not required in submitting grant applications
  • Include a question and answer session.

Date: Thursday, March 4

Time: 2:00-4:00pm Eastern

You must RSVP by Monday, March 1.

RSVP Now

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February is Teen Dating Violence Awareness Month

When it comes to teens dating, many parents and guardians worry about things like their teen’s emotions or heartbreak, staying out too late, losing focus and falling behind at school, sexual activity, STDs, or teen pregnancy. And while all of those are worthy of concern for a caring parent, many do not stop to consider another big issue facing teens: Teen Dating Violence.

According to information provided by loveisrespect.org, a survey found that 81% of parents believe teen dating violence is not an issue or admit they don’t know if it’s an issue. And though 82% of parents feel confident that they could recognize the signs if their child was experiencing dating abuse, a majority of parents (58%) could not correctly identify all the warning signs of abuse.

This is troubling considering the problem of abusive romantic relationships between teens problem is a prevalent issue.

  • 1 in 3 high school students experience physical or sexual violence, or both, by someone they are dating
  • 10% of adolescents report being the victim of physical violence at the hands of an intimate partner during the previous year
  • Girls and young women between the ages of 16 and 24 experience the highest rate of intimate partner violence — almost triple the national (US) average
  • Among female victims of intimate partner violence, 94% of those age 16-19 and 70% of those age 20-24 were victimized by a current or former boyfriend or girlfriend
  • Violent behavior typically begins between the ages of 12 and 18

To learn more about Teen Dating Violence Awareness Month, visit:

Happy 2-1-1 Day!

Each year, February 11th is celebrated as 2-1-1 day throughout North America.

2-1-1 is an easy-to-remember three digit number, but unlike 4-1-1 for directory assistance or 9-1-1 for life-threatening emergencies, the focus of 2-1-1 is to provide people with comprehensive information and referral to various human services in their communities.

Rather than spend hours of frustration going it alone calling around to various agencies or surfing the web, help-seekers can make 2-1-1 their first call for assistance and speak to a trained specialist that can spend time evaluating their needs, educating them about resources, and then connect them with the appropriate services. These 2-1-1 agencies widen their reach by making their services available via chat, texting, and integrating their well-curated database of resources into their website. They also build partnerships with other providers by sharing their resource information and making it available to collaborators in a multitude of ways. Of course, iCarol is delighted to help a large percentages of 2-1-1s across Canada and the United States tap into these tools and innovation to help their communities.

The specialists at 2-1-1 are considered some of the unsung heroes of the global Coronavirus pandemic. While they aren’t always highly visible first responders in their communities, they are certainly an integral part of the COVID-19 response. From very early on in the pandemic, 2-1-1 centers have served as community helplines for COVID-19 health information, and provided critical resource information to individuals and families suffering from the economic fallout caused by the Coronavirus. And now as communities are implementing their vaccine roll outs, once again 2-1-1s are often serving as part of that process as well.

iCarol is proud to be working with so many 211 providers whose organizations provide a vital service to their communities by connecting millions of people to essential services each year. If you work at a 2-1-1 and celebrated this day at your helpline, whether it’s just a small occasion or large outreach event, we want to hear from you! Send your stories and photos to me at dgrayson@icarol.com so we can feature them on our blog and share your experiences with our readers and recognize your organization.

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Deadline Extended for AAS21 Call for Papers

The 54th Annual Conference of the American Association of Suicidology (AAS) is scheduled to be held in Orlando, Florida, April 21-24, 2021, with pre-conference workshops taking place on April 21st. The event will offer a mix of in-person and virtual content with a theme of “Social Contexts in Suicide: Upstream Perspectives on Theory, Research, and Prevention.”

AAS has extended the Call for Papers deadline to November 15, 2020 at 5:00 p.m. Pacific Time. They invite proposals for individual papers, posters, panel discussions, symposia, and workshops, and are also accepting presentations for several preconference programs:

  • AAS Preconference Workshops
  • Crisis Services Continuum Conference
  • Postvention Preconference
  • Military and Veteran Suicide Prevention Preconference

Proposals must follow specific guidelines and be submitted online to receive consideration. Abstracts that do not conform to the guidelines may not be reviewed. Applicants will be asked to select keywords identifying key elements of the submission, and those keywords will be used to index the conference program.

Submit Your Paper

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National Council on Problem Gambling Main Conference: November 5-6 and 12-13

How is the global Coronavirus pandemic affecting mental health providers, clients, and the gambling industry? Are you interested in learning more about gambling addiction and responsible gambling?

Join international experts and attendees from around the world at the virtual National Council on Problem Gambling (NCPG) National Conference, November 5-6 and 12-13. Virtual sessions will run from 12 to 4 pm EST with optional networking from 4 pm to 5pm.

The conference is the oldest and largest gathering that brings together local, national and international experts, professionals and individuals to discuss and learn about responsible gambling and problem gambling.

A wide range of topics will be presented, with something for experts and relative newcomers alike with content on public health, community, prevention, treatment, advocacy, recovery, research, regulatory, and the gambling industry, including online gambling, sports betting, military and veterans issues, and specific populations. Recordings of each day’s sessions will be available to registrants for at least 30 days.

Registration starts at $63/day – or less for groups 3 or more. Discounts available for NCPG members! 14 CEs, NAADAC approved.

Visit www.ncpgambling.org/national-conference/34th-mainonline/ to learn more and register!

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iCarol’s Virtual User Group Session is Just Two Weeks Away!

It’s important to us that our customers still have the opportunity to connect with us, receive training, and have the option to participate in a user group session, even if this year we can’t hold the event in person.

Our first initiative to provide that continuity — the user group portion of our conference will become a virtual user group session — is now just two weeks away! The session will occur on Thursday, June 11 at 2pm Eastern time.

This virtual user group session is your chance to hear about the latest improvements and enhancements to iCarol, learn what we have planned for implementation in the coming months, and discuss and provide feedback to the iCarol Product Management team on what features you’d like to see implemented in the future. All customers or those exploring iCarol for potential use at their organization are welcome to attend.

Virtual User Group Exclusive: Attendees of this session will be the first to hear about a major feature release coming in Q4 of 2020! You won’t want to miss it!

During this session we will:*

  • Review released features and enhancements from the past year
  • Share features and enhancements in progress and coming soon
  • Discuss iCarol strategy and priorities
  • Invite your industry expertise and votes on top ideas
  • Share a sneak peek at an all new, major feature release coming in Q4 of 2020!

Learn More and Register

*We reserve the right to make adjustments to our schedule and topics prior to the event date.

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June iCarol Support Training: Managing Automated Verification Requests and Responses

In May, our Support Team began offering monthly training webinars. These training sessions will be consistently held on the third Wednesday of each month at 2pm EDT.

Our topic for June 17, 2020 at 2pm EDT is Managing Automated Verification Requests and Responses.The goal of this training session is to teach iCarol users how to manage their Automated Verification Requests and Responses, and configure what fields are visible to the verifier. This training is for iCarol customers who are subscribed to the Automated Verification feature, or those who are interested in learning more about subscribing to that feature.

Not sure what the Automated Verification feature does? Click here to learn more.

During this training participants will:

  • Review the Field Visibility Settings for Verifiers
  • Learn how to style your data entry for optimal outcomes
  • Understand the various request settings
  • Learn about response filters

The Monthly Support Trainings are available exclusively to iCarol customers. To sign up, please sign into your iCarol system and navigate to the iCarol Help Center, where the registration link is provided in the Announcements area.

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iCarol Support Team offering monthly live training sessions

With the cancellation of iCarol’s Annual Customer Conference, we will unfortunately miss the opportunity to provide our typical day full of in-person training on iCarol’s tools and features to help our customers carry our their work. However, to support our customers in the absence of this in-person event, the iCarol Support Team will begin offering monthly training webinars. We will use customer feedback and other data available to us to determine what topics to cover — ensuring that these trainings are providing the information you need and want most. These training sessions will be consistently held on the third Wednesday of each month at 2pm EDT.

The first monthly session will occur on May 20 at 2pm EDT, and is titled “Introduction to Reporting.” This training session will establish a foundation of understanding of the reports available in the Statistics section of iCarol, and provide fundamental knowledge about the data exports available in iCarol. This training can be considered a pre-requisite for future Support Trainings that will cover individual Statistics and Reporting topics in greater detail.

During this training participants will:

  • Receive a high level overview of Statistics and Data Exports in iCarol
  • Learn about the different reports and tools available in each area of Statistics
  • Review the data available in the Data Export tool
  • Begin to understand the relationships between the files included in the export

The Monthly Support Trainings are available exclusively to iCarol customers. To sign up, please sign into your iCarol system and navigate to the iCarol Help Center, where the registration link is provided in the Announcements area.

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