Adding on new communications channels people can use to reach your helpline is a critical element of providing effective service to your community in the 21st century. But, while the addition of such contact methods is important, it brings with it a unique set of challenges that crisis centers must be ready to address. Online emotional support, particularly Live Chat, can be extremely anonymous. In fact, that’s part of the appeal for users — the ability to confide in someone without revealing one’s face, voice, and identity sets exactly the stage that many people prefer or need in order to truly open up and reach out for help. In instances where emergency rescue might be needed for a person in imminent danger, the same exciting technology that allows so many in need to access help in the way they prefer can create anxiety and headaches for crisis workers who want to help.
Join us for our next webinar where we’ll delve into the topic of active intervention in the online space, and how this aspect of crisis intervention continues to evolve.
When: Thursday, January 25, 2018
Time: 2:00pm Eastern
Director of Crisis Intervention Services
The Crisis Center of Johnson County
Beau has been part of the crisis intervention/suicide prevention field since 2002, when he started volunteering at his local crisis line. Subsequent experience being a flood recovery outreach counselor after the devastation of 2008 and working with the homeless population after that led him to a staff position with The Crisis Center of Johnson County, where he currently directs crisis intervention and suicide prevention services. He is a current board member for Contact USA, an accrediting body for crisis centers across the United States, and is part of the American Association of Suicidology’s Strategic Media Response Task Force. He has been involved in panel discussions on the intersection of video games and suicide at SXSW and other conferences, and has presented on how tech trends have affected and will continue to affect crisis intervention services.
Learn More and Register
Today marks the beginning of Bullying Awareness Week throughout much of Canada. The Kids Help Phone website is currently highlighting bullying resources and information to help educate people on the topic of bullying.
You can also join Kids Help Phone for a live webinar on Facebook this Thursday at 4pm EST.
From Oct 18 – Oct 20, I’ll be attending the National Crisis Centers Conference in Buffalo, NY along with iCarol’s Director of Business Development, Polly McDaniel, and our newest Solutions Expert, Tonya Broomer, who you may recognize from her previous role as an iCarol Support Team member!
Our history with this group is our longest association, going way back to iCarol’s earliest days, and many of the helplines and crisis centers who host this conference were some of iCarol’s earliest users. It’s a long standing relationship that we value and we’re proud to not only attend but are also long-term sponsors of this important gathering organized by pillars of the helpline industry, CONTACT USA (CUSA) and the National Association of Crisis Organization Directors (NASCOD). Both organizations are phenomenal in supporting crisis work and we recommend considering membership for your service. Find out more about CUSA membership here and NASCOD membership here.
This year’s conference theme is “Unity in Helping.” Time and again we see how coming together and working towards a common goal makes organizations and communities stronger. We recently joined NASCOD and CUSA member organizations and others to rally around a common theme of “being there for others” during National Suicide Prevention Week. This movement empowered millions of people to take action to prevent suicide. Having so many voices on this common theme helped broadcast that message further. We’re looking forward to this year’s conference sessions highlighting all the ways in which we’re stronger together, whether it’s teamwork within your helpline or collaborating with partners in other organizations.
Let’s meet up!
While we look forward to these conference workshops that keep us in-the-know about the issues faced in the industry, which in turn helps us better serve our clients, we also enjoy the chance to see current and potential iCarol users face-to-face so we can hear about their vital work and explore ways we might be able to help. This year we’ll offer some dedicated space before the conference begins, to be available to those who may wish to talk with us.
When: October 18, 9am-4pm
Where: Embassy Suites (same hotel as the conference), Encore Ballroom on the second floor
We’ll be prepared to address whatever topics you wish to discuss, such as:
- Training on how to use certain iCarol features
- Quick system tours to those unfamiliar with iCarol
- Feedback or comments
- Any other iCarol questions
There’s no need to schedule an appointment — just stop by at any time you’re free from other conference activities (click here to check-out the preliminary schedule). If you have any questions you’d like to ask prior to stopping by, feel free to !
If you can’t make it on the 18th but wish to meet with us, don’t worry. We’ll be attending sessions and other conference activities and can catch up with you at whatever time is most convenient. See you in Buffalo!
From August 1-3, Polly and Rachel will attend the Department of Defense (DoD) and Department of Veterans Affairs (VA) conference on suicide prevention, held in Denver, CO.
Every two years the DoD and VA collaborate to host the Suicide Prevention Conference. The conference focuses on suicide prevention efforts across both departments and is the only suicide prevention conference that specifically addresses suicide among Military and Veteran populations at a national level. This year’s conference theme, #BeThere – It Takes a Community, is consistent with DoD and VA methodologies, which require a multi-pronged strategy for prevention including: media messaging, non-medical interventions, mental health interventions, training for gatekeepers, peer-to- peer support, troop and family member training, and leadership engagement. The DoD and VA recognize that education on a comprehensive public health approach to suicide prevention is vital.
This will be iCarol’s first year attending this conference, though suicide prevention for Veteran and active duty service members is a topic with which we’re familiar through our work in the suicide prevention industry at large, and our relationships with many clients who serve this population. Through our first visit to this conference we hope to learn even more about the unique needs and best practices for serving Veterans and active duty members of the armed services.
To read more about our work in this industry, click here.
If you’re going to be in Portland for the 31st National Conference on Problem Gambling this week, be sure to stop by and say “hi” to Mary from iCarol who will be there for the pre-conference and will be at our booth in the exhibitor’s area. We’re proud to be a part of this event; the largest and oldest conference of its kind bringing together leaders in prevention, education, treatment, responsible gaming, research, and recovery.
We’ll be joining the Pre-Conference beginning July 19th and attending the Helpline Symposium workshop on July 20th. It’s important to us to stay engaged on all the latest with this group and learning the current events and news impacting the industry.
iCarol is the chosen provider for a national chat and text collaboration platform for the National Council on Problem Gambling. Several centers and organizations from around the U.S. participate to provide help in states where they provide services. Help seekers from around the U.S. text or live chat with the national service, then iCarol’s comprehensive design reads the help seeker’s location. If there is a center in the network from the person’s location designated to take the chat or text at that time,
then the chat or text is sent to them. If there is not a designated center available, a trained back-up center is sent the chat or text. This successful model, which has been in place for a few years now, is great because help seekers get help close or specialized to them when it is available, and either way, help seekers always get connected to help. Contact us if you are interested in a model like this at your organization.
With every event we attend we continue to be amazed by the diversity in the helpline services available for so many different needs and issues in communities all across the world. Problem gambling helplines are doing wonderful work to strengthen families and improve health and wellness by reducing the economic, social, and personal costs caused by problem gambling. We’re sure it’s going to be another exciting and educational event. See you there!
From April 2nd – 5th, iCarol Co-founders Jackie and Neil McKechnie will attend the National Council for Behavioral Health Conference in Seattle, Washington. Many of our friends and clients have encouraged us to attend and have spoken highly of the conference, the people and organizations it attracts and the fantastic learning opportunities it presents, so we’re looking forward to experiencing this first hand.
In case you are not yet familiar with this organization, the National Council for Behavioral Health with its 2,800 member organizations, is dedicating to serving millions of adults, children and families living with mental illnesses and addictions. The cornerstone of their mission is to advocate for Americans’ access to comprehensive, high-quality care so that everyone has the tools needed for recovery. Many of you may also be familiar with their Mental Health First Aid program, a course that many of our users have not only taken, but their agencies often provide this training to their community. This highly impactful program has trained nearly 1 million people to play a role in helping someone experiencing a mental health or addictions emergency by providing immediate intervention and empathy while encouraging professional support. This program empowers all people, regardless of their personal field of expertise, to care for others and not ignore situations or feel powerless to help when they see mental health emergencies play out in front of them. It also highlights the importance of everyone having basic knowledge of mental health and addictions issues, which ultimately saves lives and reduces stigma.
We’re looking forward to learning more about this organization, attending some amazing sessions, and connecting with those in attendance to see how we might be able to work together. If you’re an iCarol user and you’re going to be there, we’d really love to connect so we can say “hi” and catch up with you, and perhaps grab a bite to eat or cup of coffee in between sessions. With this being such a large conference and knowing how much there is going on, it’d be great to plan ahead and schedule a time to connect and make sure we don’t miss one another. Please reach out to so we can find a time to meet up at what is sure to be a great event. See you in Seattle!
In case you don’t know him, our CTO Neil loves to code. And he also loves to address social challenges with technology. So when the University of San Francisco’s School of Management announced their one-day Social Entrepreneurship and Innovation Conference and subsequent two-day Tech4Good Hackathon, he immediately signed up to make the short drive down to the event to see how he could help.
About 70 bright individuals arrived for the hackathon’s opening ceremony on Saturday morning and, one-by-one, introduced themselves to the group by announcing their skills, why they were there, and an idea for what problem they would like to see solved in ways that would have social impact.
In the ensuing hour, participants informally coalesced into the teams that would start building their entry into the hackathon’s competition, to be judged the next day by an esteemed panel of five high-tech executives from the Bay Area’s startup scene. By introducing himself as a “CTO, architect and full-stack developer” Neil was in high demand to join numerous of the 10 teams who hoped to have a useful, coded prototype to show about 24 hours later.
As he has a family member who could benefit from it, Neil settled on a team to build a web-based tool that replicates a “real world” tool that helps young learners with phonics, letter identification and word formation in their journey toward reading fluency. Each of his other three team members brought very useful ideas and skills and were amazed at how quickly they organized into a highly functional and productive group.
After more than a few energy drinks, late night coding sessions, and last minute changes, the team submitted their entry for judging on Sunday afternoon. Although Neil’s team didn’t win, he helped other teams throughout the weekend and was impressed with all of the final entries.
Although it was his first hackathon, we’re pretty sure it won’t be his last!
Each year, February 11th is celebrated as 2-1-1 day throughout North America.
2-1-1 is an easy-to-remember three digit number, but unlike 4-1-1 for directory assistance or 9-1-1 for life-threatening emergencies, the focus of 2-1-1 is to provide people with comprehensive information and referral to various human services in their communities.
Rather than spend hours of frustration going it alone calling around to various agencies or surfing the web, help-seekers can make 2-1-1 their first call for assistance and speak to a trained specialist that can spend time evaluating their needs, educating them about resources, and then connect them with the appropriate services. These 2-1-1 agencies widen their reach by making their services available via chat, texting, and integrating their well-curated database of resources into their website. They also build partnerships with other providers by sharing their resource information and making it available to collaborators in a multitude of ways. Of course, iCarol is delighted to help a large percentages of 2-1-1s across Canada and the United States tap into these tools and innovation to help their communities.
iCarol is proud to be working with so many 211 providers whose organizations provide a vital service to their communities by connecting millions of people to essential services each year. If you work at a 2-1-1 and celebrated this day at your helpline, whether it’s just a small occasion or large outreach event, we want to hear from you! Send your stories and photos to so we can feature them on our blog and share your experiences with our readers and recognize your helpline.
Saturday, February 4, 2017 marks World Cancer Day. This year’s theme, “We Can. I Can.” was chosen to inspire individuals and communities to take actions to help prevent and fight cancer.
Empire State Building lit blue and orange in honor of World Cancer DayAccording to the American Cancer Society, over 8 million people worldwide die from cancer every year, making cancer a global health priority. This year, communities around the world will hold walks, seminars, and public campaigns to raise awareness and educate others on how to eliminate cancer by taking various steps, including cancer screenings, healthy eating, physical activity, and smoking cessation.
Cancer advocates agree there are certain steps individuals can take to reduce their risk of cancer, including making healthy lifestyle choices, knowing the signs and symptoms, being aware of early detection guidelines, and supporting cancer patients and survivors during and after cancer treatments.
As a community, we can all educate others about the link between lifestyle and cancer, dispel cancer myths, encourage healthy living habits at schools and in the workplace, and improve access to affordable care.
Helplines, warmlines, and information & referral services around the world can mark this occasion by spreading awareness of cancer prevention methods and even incorporating a few health workplace activities at their own organization. Together, we can reduce the global burden of cancer and make fighting cancer a priority in our own communities.
It’s almost time for our next Quarterly Enhancement Review Webinar, the first of 2017, which will occur on Monday January 9th at 1pm EDT.
In this webinar we’ll review several features released to iCarol in recent months, plus we’ll speak a bit to enhancements coming soon.
These webinars are typically most beneficial and interesting to current iCarol clients who are Program Managers or Directors and use iCarol at an Admin or Supervisor security level, or those who are considering subscribing to iCarol. That said, all are welcome to attend.
This is part of our commitment to providing excellent communication about iCarol capabilities, updates, and enhancements on a regular basis. We hope you’ll join us!
Interested, but can’t make it on the 9th? No worries, we’ll have the recording available on our website shortly after the live broadcast.