CW: The following blog post discusses the topic of sexual violence and harassment.
On August 21st and 22nd, iCarol Director of Business Development, Polly McDaniel, and Solutions Expert Veronica Ross, will be in Philadelphia for the National Sexual Assault Conference.
This is our 3rd year at this particular conference, though organizations that address sexual violence prevention and help those who have experienced a sexual assault or other crimes have long been a part of the iCarol family. In the past few years though, iCarol has seen tremendous growth in the number of new organizations joining us that serve in this space. Over the course of many years serving this industry we have learned much about the unique challenges these organizations face, the nature of the work they do and the people they serve, and the tools they need to expand services in a cost effective but meaningful way.
One undeniable trend is the need to aid survivors through live chat or SMS/Texting, in addition to phone hotlines. While we’ve seen a monumental shift in public awareness of just how pervasive sexual violence is, and more willingness to listen to and believe survivors, there are still barriers in place that prevent people from sharing their stories. The means to ask for help in a way that makes people feel less vulnerable, or more anonymous, can make all the difference in helping someone break their silence and begin their next steps toward healing and recovery. We’ve spent the last several years actively working organizations to help them add on such services.
We’re also so excited to have seen how organizations that help survivors of sexual violence are expanding their services, and using innovative tools to do so. For instance, expanding their talent pools by allowing remote work, dispatching volunteer advocates to Sexual Assault Forensic Exam (SAFE) procedure, providing follow-up activities, and more services to support survivors.
If your organization supports those who have been affected by sexual violence, we invite you to review some of the resources we’ve pulled together to help you:
eBook: Choosing Software for Survivor Support Services
for Survivor Support Services
We’re looking forward to the opportunity to answer your questions and hear more about the amazing work you’re doing for sexual violence survivors in your community and beyond. If you are going to be at the conference, please stop by the iCarol booth! If you have questions or want to set up a meeting to speak with one of our Solutions Experts, please contact us.
This week, the National Conference on Problem Gambling holds its 33rd National Conference on Gambling Addiction and Responsible Gambling. This is the largest and oldest conference of its kind bringing together leaders in prevention, education, treatment, responsible gaming, research, and recovery.
Problem gambling helplines do wonderful work to strengthen families and improve health and wellness by reducing the economic, social, and personal costs caused by problem gambling. With the growing popularity and reduced legal barriers to sports betting, focus on awareness, education, and prevention are more important than ever.
NCPG has also focused its efforts on supporting members of the military after their research found that 56,000 servicemembers meet the criteria for a gambling disorder and that military personnel and their families are exposed to more than 3,000 slot machines on military bases located Outside the Continental United States (OCONUS) where over $100 million is gambled away every year. Research showed that military personnel are up to 2-3 times more likely to experience problem gambling. Yet, due to the stigmas associated with the disorder, less than ten percent of those with gambling problems seek help. The lack of protections against gambling addiction extend beyond active duty members: a 2019 study of veterans with gambling disorder discovered that they are twice as likely to attempt suicide as compared to veterans who do not have a gambling addiction, and 40% of veterans seeking problem gambling treatment report suicide attempts.
NCPG leadership influenced the introduction of a bipartisan, bicameral bill, the Gambling Addiction Prevention (GAP) Act of 2019. The proposed law would require the US Department of Defense to develop policies and programs to prevent and treat gambling problems, in coordination with the Department’s other behavioral health efforts. On military sites where gambling activities take place, such policies and programs would include providing educational materials and promoting responsible gambling behavior. It also requires the Department to update its regulations, instructions, and guidance to explicitly include gambling disorder within 180 days of the passage of the Act.
iCarol is the chosen provider for a national chat and text collaboration platform for the National Council on Problem Gambling. Several centers and organizations from around the U.S. participate to provide help in states where they provide services. Help seekers from around the U.S. can contact the NCPG National Helpline through phone, SMS/text, or live chat, and are routed to centers serving their local community whenever possible possible. If there is not a designated center available, a trained back-up center helps the person in need. Contact us if you are interested in a model like this at your organization or network.
On Thursday, June 20 at 1pm EDT, Social Interventions Research & Evaluation Network (siren) will hold a free webinar entitled “Patient Acceptability of Social Risk Screening.”
Wbinar description, from siren’s website:
Recognition of the impact of social risks on health has spurred widespread interest in social risk screening across the US health care sector. Although the goal of this screening is to improve patient care and connect patients to resources to help address social risks, the sensitive nature of social risks raises concerns about the potential for screening to stigmatize patients and create opportunities for discrimination. To date few studies have evaluated patient perspectives on social risk screening. This SIREN webinar will present results of a new multi-site study (papers in progress) that examined the acceptability of the Accountable Health Communities (AHC) social risk screening tool among patients in diverse health care settings in nine states.
Learn More and Register
On Wednesday and Thursday, April 24th and 25th Rachel Wentink, Vice President, Operations for iCarol, will be in Denver, Colorado attending the 52nd American Association of Suicidology (AAS) Conference.
The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, and advocates focused on education and awareness.
So we can continue to be aware and closely in touch with the topics that most impact iCarol’s customers, on Wednesday Rachel will attend the pre-conference program for Crisis Centers, followed by the National Suicide Prevention Lifeline update session.
Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication. We suspect the update provided at the conference will show continued expansion in 2018. Unfortunately 2018 was another year with well-publicized deaths by suicide of a number of celebrities, including Kate Spade, Anthony Bourdain, and Avicii. These losses always result in a spike in volume and without fail the participating centers always step up to meet the challenge and provide help and hope to the people prompted to reach out for themselves or loved ones.
The Lifeline update also promises to provide information on developments in Lifeline initiatives such as Follow-up Matters and the Lifeline Safety Assessment. These and other projects directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention centers everywhere, providing the tools they need to do their life-saving work.
Finally, on Wednesday evening Rachel will attend the Crisis Centers Reception, which provides the chance to network and catch up with crisis center staff and leadership and hear all about the important work they are doing.
If you plan to be at the AAS Conference, Rachel would welcome the opportunity to chat with you about the needs of your suicide prevention service and answer your questions about iCarol. As always, we also welcome you to contact us at your convenience to share your challenges or projects and explore how iCarol can be of assistance.
iCarol Director of Business Development, Polly McDaniel, is attending the Aging in America Conference, presented by the American Society on Aging, from April 15th through April 17th in New Orleans, Louisiana.This is iCarol’s first time attending this conference, and we currently serve many organizations in this industry, including Aging and Disability Resource Centers, Area Agencies on Aging, helplines that curb senior isolation and loneliness, and senior-focused information and referral services. These organizations choose our solution because we empower them to:
- Invite and document contacts from clients and their caregivers over a variety of communication channels: phone, in-person, web forms, and our integrated Live Chat and Texting.
- Encourage No Wrong Door initiatives by enabling them to securely send information to partners, make warm transfers, and dispatch additional services.
- Create and curate simple to complex community service inventories to share with clients and caregivers by phone, email, Text/SMS, and during Live Chat sessions.
- Share searchable resource information on their own public websites, or the websites of partners such as senior centers, local libraries, and hospitals.
- Engage in ongoing client contact to track client history and progress, ensure needs are being met, and to document customer satisfaction and outcomes.
If you’ll be at the conference, please stop by and see the team at booth 604 so that we can discuss how iCarol can help you. If you’re not in New Orleans for the conference, we welcome those interested in learning more about the iCarol solution to contact us to ask your questions or have a quick meeting to talk about your challenges so we can see how iCarol might help.
On Sunday, June 2nd, members of the iCarol team will conduct our annual User Group Summit, held just before the start of the Alliance of Information and Referral (AIRS) Training and Education Conference in Atlanta, GA.
The User Group Summit provides iCarol customers, and those not yet using iCarol but considering it for their organization, the chance to receive hands on training that will directly benefit service delivery and program administration. Following a number of training sessions held in the morning and early afternoon, the day concludes with a traditional user group session where guests can learn more about our strategy and product plans for the year, provide input on the types of solutions most important and impactful to their agencies, and help prioritize product development with their input on features in stages of consideration, development and implementation.
Our training topics were picked by our customers and will cover a number of in-demand topics including:
- Recording and Reporting on Met and Unmet Needs
- Resource Advanced Search and Bulk Editing Tools
- Statistics and Reporting
**Note** We welcome our guests to attend any part of the day they wish — it is perfectly acceptable to attend only the User Group session, which will get started at approximately 2:30pm.**
We do ask that regardless of what part of our day you plan to attend, you register for the event so that we can plan accordingly. Registration is open now! Click the button below to learn more and register you and your staff. We look forward to seeing you in Atlanta!
From Wednesday, October 17 through Friday, October 19, Rachel Wentink, Vice President, Operations, and Mary Kruger, Client Training Coordinator, will attend the National Crisis Center Conference in St. Louis, Missouri.
The conference theme is “Gateway to Gold: Setting the Standard” with a focus on best practices for optimum success of the attending organizations and their clients. This year’s conference will offer sessions in two tracks focused either on Systems or Centers, with several workshops that satisfy both.
There’s no better group to speak to best practices than the two entities presenting this conference, CONTACT USA (CUSA) and the National Association of Crisis Organization Directors (NASCOD). Both organizations have a phenomenal history of supporting crisis work and we recommend considering membership for your service if you are a helpline, warmline, crisis center, suicide prevention service, or similar organization. By joining them you’ll discover fantastic networking and knowledge sharing from caring individuals who can relate to your day-to-day joys and challenges as a manager or executive director of a not-for-profit. Find out more about CUSA membership here and NASCOD membership here.
Our history with this group and conference is our longest association, going way back to iCarol’s earliest days, and many of the helplines and crisis centers who host this conference were some of iCarol’s earliest users. It’s a long standing relationship that we value and we’re proud to not only attend but are also long-term sponsors of this important gathering organized by pillars of the helpline industry.
As with all conferences we attend, we welcome the opportunity to connect with old friends and new ones. We’re eager to hear about your latest projects and discuss ways iCarol can support you and the needs of your community. Both Mary and Rachel will be on hand throughout the conference to answer your questions and talk about how iCarol can help. We look forward to seeing you!
From August 29th through 31st, Polly McDaniel, Director of Business Development, and Eliisa Laitila, Solutions Expert Team Lead, will both attend the 2018 National Sexual Assault Conference (NSAC) in Anaheim, CA.
We first attended this national conference in 2017, though organizations that address sexual violence and help sexual assault survivors have long been a part of the iCarol family. Our first experience at NSAC last year was exciting and inspiring; we were thrilled by the number of talented and passionate advocates we met. They do invaluable work toward awareness, breaking the silence around rape and sexual assault, preventing violence, and helping survivors heal. In the year that followed we welcomed a number of new organizations serving this space into the iCarol network of users. We’re eager to attend the conference again this year so we can meet more people doing this amazing work, reconnect with those we met earlier, and show everyone some of the latest solutions we offer to enhance service delivery to survivors.
So, if you’re going to be at the NSAC conference, please stop by our booth in the Platinum 5 exhibit room and say “hello.” We’re looking forward to the opportunity to answer your questions and hear more about the amazing work you’re doing for sexual violence survivors in your community and beyond.
The 2018 National Crisis Center Conference (aka “CrisisCon18”) invites crisis centers to submit proposals for presentations for the “Gateway to Gold: Setting the Standard” conference which will be held October 17-19, 2018 in St. Louis, MO. To submit a proposal, click here. Deadline is July 11, 2018. The conference is hosted by the National Association of Crisis Organization Directors and CONTACT USA.
The National Crisis Center Conference presented by CONTACT USA and NASCOD is 4 months away! Details about the conference including conference and hotel registration can be found at http://www.crisiscon.org/. Early bird registration will end August 17th so register now to receive the early bird discount.
This year’s conference will be from October 17th – 19th in St. Louis, Missouri. The conference includes 3 days of best practices, intensive trainings, and networking opportunities with crisis center leaders and managers from around the country.
For those that have not attended a conference before, it is a great way to network with other centers, meet new people, connect with colleagues, as well as learn and share pertinent crisis work information.
Call for papers is now open as well. If you are interested in presenting, please submit your presentation proposal at: http://www.crisiscon.org/program.html. Deadline for submission is Wednesday, July 11th.
Questions? Please contact Gail Selander, CONTACT USA, at email@example.com.