Utah CALL-UP Uses iCarol Public Web Forms to Connect Physicians with Psychiatric Consultation

Dana October 14, 2021 Helpline Best Practices, Helplines, iCarol clients, iCarol Features, Enhancements, and Updates

Even with increased awareness and understanding about mental health and mental illness, mental health care, particularly psychiatric care, can still be difficult to access. This often leaves Primary Care Physicians (PCPs), nurses, and other healthcare workers on the frontlines of mental health care in the United States.

However, in Utah PCPs can access specialized psychiatric consultations through the Consultation Access Link Line to Utah Psychiatry (CALL-UP) Program. This legislative funded program is designed to address the limited number of psychiatric services in Utah and improve access to them, and serves patients at no cost to providers or patients in the state of Utah.

iCarol is proud to play a role in the service delivery of CALL-UP, through CALL-UP’s use of iCarol for psychiatrist on-call shift sign up, CALL-UP program documentation to maintain state funding, and through iCarol’s Public Web Forms.

Here’s how iCarol fits into the service delivery workflow of the CALL-UP program in Utah:

1. The on-call service for psychiatry consultation is available Monday through Friday from 12:00pm to 4:30 pm. Participating psychiatrists are invited by the CALL-UP program administrators to sign into the iCarol system to sign up for shifts where they will be on-call for consultations.
2. Primary Care Physicians (PCPs) are instructed to contact the CALL-UP program to request a consultation. If the PCP calls in, CALL-UP staff collect basic demographic, needs, and other important data from the PCP in order to comply with state funding requirements, which is input by the phone specialist into iCarol, using an iCarol Contact Form. Then, they can forward the call to the on-call psychiatrist for the consultation to occur.
3. PCPs can also request a consultation online, using an iCarol Public Web Form. The form has a built-in screening element that first ensures the requestor is a physician, as this is a requirement for program access. If they are not a physician, a prompt instructs them to please contact their doctor.
4. If the requestor is a PCP then they continue to use the form to provide the information needed to obtain a consultation, including the demographic and other information required to maintain state funding.
5. Once the Public Web Form is received by CALL-UP staff, they have the information they need to contact the PCP requesting consultation, and connect them with the on-call psychiatrist. Because the iCarol Web Form is simply a publicly available iCarol Contact Form, they already have the data they need, automatically submitted to iCarol with the form, to meet their reporting requirements.

For more information about Utah’s CALL-UP Program, visit https://uofuhealth.org/call-up.

Want to learn more about Public Web Forms and talk through how they might be used for your program or partnership?

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Robert Wood Johnson Foundation Funding Opportunity: Research in Transforming Health and Health Care Systems

iCarol June 10, 2019 211 and Resource Referral, Helplines

The Robert Wood Johnson Foundation announced a funding opportunity for research studies that examine how state Medicaid programs are using managed care payment and contracting strategies to address enrollees’ social needs; the ways MCOs are responding; and the effect of these activities on enrollees, plans, community-based organizations, and other stakeholders.

The deadline for letters of intent is July 2, 2019. Full proposals are due on August 12, 2019.

Learn More

A Call with President Obama on ACA Open Enrollment

Dana October 25, 2016 211 and Resource Referral, Events, Helplines

We’ve been made aware of the following information that will likely be of interest to helplines across the US, and wanted to pass this information along to you:

You are invited to join a conference call on Thursday, October 27th at 4:30 PM ET with President Barack Obama and Department of Health and Human Services (HHS) Secretary Sylvia M. Burwell to discuss the upcoming open enrollment period for the Health Insurance Marketplaces under the Affordable Care Act. We encourage you to circulate this invitation to all of your members, volunteers, and partners who will engage in enrollment efforts during the open enrollment period from November 1st to January 31st.

Call Details
Date: Thursday, October 27th
Time: 4:30 PM ET, please join 5-7 minutes early to avoid connection delays
RSVP: To receive the dial-in information, click HERE. Once you RSVP, a dial-in, participant code, and individual pin will be provided via e-mail.
This call is off the record and not for press purposes. We look forward to speaking with you on Thursday. Champion for Coverage | Champion@cms.hhs.gov | Centers for Medicare and Medicaid | 200 Independence Ave. SW | Washington, DC 20201