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Posts Tagged ‘helpline managers’

iCarol Webinar: Practicing Effective Management presented by TBD Solutions

The skills and natural abilities that make us great listeners, social workers, and mental health advocates don’t always lend themselves to making us naturally at ease in management roles. Yet, at the heart of every thriving behavioral health organization is a strong and well-functioning team, and these teams often do not exist without adaptive leadership and effective management. As the demands on managers increase and access to resources becomes more elusive, the team’s ability to deliver on its performance indicators becomes even more crucial to program success.

Simply put — you can’t adequately deliver services, maintain funding for your program, and ensure quality performance, enthusiasm and job satisfaction among your staff without effective managers.

We hope you can join us for our next webinar on this topic, scheduled for January 9, 2018 at 1pm EST:

Practicing Effective Management presented by Sarah Bowman and Travis Atkinson of TBD Solutions.

What You’ll Learn:

In this webinar, we’ll provide tangible keys to effective management through strong working relationships, performance communication, delegation, and professional growth. We expect that by joining us you will:

  • Learn the four critical behaviors of effective managers: knowing your people, communicating about performance, pushing work down, and growing your people.
  • Understand benefits and challenges of managing people in a mission-driven organization.
  • Learn how to proactively address the most common challenges faced by managers, including burnout, turnover, poor communication, and lack of accountability.

Space in this free webinar is limited! Click here to register.

Meet Our Presenters:

Sarah Bowman tbd solutions

Sarah Bowman, Associate Consultant, TBD Solutions

Sarah has infused the behavioral health system with infectious energy and a commitment to excellence for over 15 years. Her strong leadership, utilization of data-driven decision making, and focus on outcomes measurement has helped enhance a vast array of behavioral health programs and services. She is a dynamic presenter and trainer, with an excellent track record for building high performing, strengths-based teams.

Travis Atkinson tbd solutions

Travis Atkinson, Associate Consultant, TBD Solutions

Travis has served as a manager and educator for over a decade. A consummate student of management and leadership, Travis has supervised diverse teams and maintains a reputation for getting lasting results and spurring innovation. He has trained hundreds of managers across the Midwest.

Register Now

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Upcoming iCarol Enhancements

We’re working on several enhancements in our labs you should expect to see shortly:

Internal Messaging – Soon, folks with logins will be able to to send short, typed messages to each other. See here for details. Administrators will be able to choose to have this enabled in your system. It’ll be off by default when we launch it, so you can decide when to introduce this new feature to your team. Keep an eye on the Dashboard for details shortly.training-support

Integrated Messaging – Folks who use instant messaging or text messaging will enjoy an improved workflow once we launch enhancements to that feature. We expect it to go into the internal testing phase in late November, and into client testing after that. Please let me know if you’d like to participate in that testing. We recognize this improvement will require plenty of advance notice, details, and training materials before we make this available, and we’ll be sure to provide those. The improved workflow comes directly from requests clients have made — we always appreciate your feedback and are happy to deliver.Keyboard and screen in use

Call Report Editing Tools – We’ve always prided ourselves on our speedy response to making changes to your call report forms, but we’re working on a nifty way to improve upon that. How does an immediate turnaround sound? Yes, soon we’ll introduce a tool that gives Administrators greatly expanded abilities to edit aspects of your call report forms yourselves. That’s in client testing now, and we’re busy preparing training videos and help articles in preparation for an imminent release.

Also thanks to all who joined us for our webinar on October 6, where we talked about these enhancements and a few others we have in store for you, as well as the new processes we have in place to better serve you. Please join us for the next webinar — we’ll announce it on the Dashboard and will send emails out to all Admins.

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