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Posts Tagged ‘helpline operations’

iCarol heads to the National Conference on Problem Gambling

If you’re going to be in Orlando for the 28th National Conference on Problem Gambling in July, be sure to stop by and say hi to Donna and Eliisa from iCarol who will be there for the pre-conference festivities and the pre-conference reception. We’re proud to be a part of this event; the largest and oldest conference of its kind bringing together leaders in prevention, education, treatment, responsible gaming, research, and recovery.

We’ll be joining the Pre-Conference which is focused on the work of helplines. On Wednesday July 9th we’ll present a session titled “Strategic Issues in Helpline Text, Chat and Operations” where we’ll cover the important trends we’re seeing in Helpline operations. We’ll discuss our experience with the dramatic shift towards offering help through multiple channels, such as Chat and Text messaging. This is in response to the near-ubiquitous nature of cell phones and the increasing popularity of gambling sites and apps — people are nowadays often holding their phone and/or online when they need help. Our presentation will be followed by a separate presentation by iCarol clients from the Connecticut Council on Problem Gambling and Bensinger Dupont and Associates who will present chat and texting demonstrations.

With every event we attend we continue to be amazed by the diversity in the helpline services available for so many different needs and issues in communities all across the world. Problem gambling helplines are doing wonderful work to strengthen families and improve health and wellness by reducing the economic, social, and personal costs caused by problem gambling. We’re sure it’s going to be another exciting and educational event. See you there!

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