May 1st marks the beginning of Mental Health Month. It’s a fitting time for all mental health advocates to recommit ourselves to spreading awareness and education, and opening ourselves to our own further enlightenment on the subject.
A number of well-known organizations are celebrating the month with valuable information on their website and social media feeds. Here are just a few:
Mental Health America has a Mental Health Month Toolkit available for download on their website. Their theme this year is “Risky Business” which encourages people to be aware and mindful of habits and behaviors that may increase the risk of developing or exacerbating mental illness.
The National Alliance on Mental Illness (NAMI) reminds us of the prevalence of mental health conditions, affecting 1 in 5 Americans, and how those conditions impact friends and family as well. Their #IntoMentalHealth campaign encourages discussion and advocacy for awareness and reduction of stigma and prejudice.
The Canadian Mental Health Association (CMHA) urges us to #GetLoud as they celebrate Mental Health Week from May 1st through 8th. Going further than just reflecting on one’s mental health, CMHA encourages Canadians to demand the services, programs, and respect necessary to be well by getting loud and writing to members of parliament, speaking out on social media and in public, and donating time and money.
The National Council for Behavioral Health is promoting three key topics through infographics available on their website. These include Women’s Mental Health, Super Skills to Help a Friend, and a graphic that helps decipher whether a teen’s behavior may be part of their normal development or a warning sign of mental illness.
Undeniably one of the hottest topics in the field of mental health and suicide prevention right now is the Netflix series “13 Reasons Why” which has generated some praise and a lot of criticism for its portrayal of teen suicide. While many argue that it’s doing a good thing by bringing the topic out into the open in such a huge way, others worry that its methods are unethical, that it discourages teens from seeking help from adults and professionals, and that it romanticizes suicide and presents it in a harmfully graphic way. School systems across North America have sent home letters advising parents of the series’ popularity and are encouraging adults watch the show to assess its appropriateness for their teen and to protect youth who may be particularly vulnerable to its content, as well as watching it with teens to prompt discussion and processing of the content. For its part, the American Foundation for Suicide Prevention held a webinar on the topic, which quickly booked up. They’re promoting awareness of risk factors and warning signs as a part of Mental Health Month and have made the webinar recording available for viewing.
We hope these resources will help you spread the word about Mental Health Month. Is your organization holding an event or do you have your own content to share? We’d be happy to help you spread the word, just leave us a comment below!
From April 2nd – 5th, iCarol Co-founders Jackie and Neil McKechnie will attend the National Council for Behavioral Health Conference in Seattle, Washington. Many of our friends and clients have encouraged us to attend and have spoken highly of the conference, the people and organizations it attracts and the fantastic learning opportunities it presents, so we’re looking forward to experiencing this first hand.
In case you are not yet familiar with this organization, the National Council for Behavioral Health with its 2,800 member organizations, is dedicating to serving millions of adults, children and families living with mental illnesses and addictions. The cornerstone of their mission is to advocate for Americans’ access to comprehensive, high-quality care so that everyone has the tools needed for recovery. Many of you may also be familiar with their Mental Health First Aid program, a course that many of our users have not only taken, but their agencies often provide this training to their community. This highly impactful program has trained nearly 1 million people to play a role in helping someone experiencing a mental health or addictions emergency by providing immediate intervention and empathy while encouraging professional support. This program empowers all people, regardless of their personal field of expertise, to care for others and not ignore situations or feel powerless to help when they see mental health emergencies play out in front of them. It also highlights the importance of everyone having basic knowledge of mental health and addictions issues, which ultimately saves lives and reduces stigma.
We’re looking forward to learning more about this organization, attending some amazing sessions, and connecting with those in attendance to see how we might be able to work together. If you’re an iCarol user and you’re going to be there, we’d really love to connect so we can say “hi” and catch up with you, and perhaps grab a bite to eat or cup of coffee in between sessions. With this being such a large conference and knowing how much there is going on, it’d be great to plan ahead and schedule a time to connect and make sure we don’t miss one another. Please reach out to so we can find a time to meet up at what is sure to be a great event. See you in Seattle!
Wednesday January 25th is a big day for Canadian mental health initiatives: It’s Bell Let’s Talk Day!
This annual event draws attention to mental health, particularly the stigma attached to mental illness that prevents many from seeking help. The idea is that if we all talk more openly about mental health and are open to conversations about it, it will lessen the shame attached to mental illness. Bell also champions access to care, workplace mental health, and research.
On Bell Let’s Talk Day, people are encouraged to take to social media and discuss the topics of mental health and mental illness, and use the hashtag #BellLetsTalk on platforms like Instagram and Twitter, and watching a video on the Bell Let’s Talk image via Bell’s Facebook page. For participating in these various social media activities using the hashtag, Bell donates $.05 to mental health initiatives and programs across Canada (including many services that are part of the iCarol family!). Bell customers can also participate by texting or making calls. Find out more about how to take part.
To learn more about the impact of Bell Let’s Talk, check out the video below. And check out the Bell Let’s Talk website for more information and a toolkit with everything you need to participate. We hope you’ll follow us on Twitter and Tweet along with us to raise awareness and remove the stigma from the conversation about mental health!
The start of a new school year is upon us, and with it comes with feelings of excitement and anticipation, along with some fear and anxiety. As kids prepare to head back to class, they’re exposed to issues that may not have played a prominent role in their lives over the summer. Back-to-school time is a great time for parents to get a refresher course on the best ways to approach topics like body image, mental health, sex, drug and alcohol use, and LGBTQ issues when talking with their kids. And kids and teens can benefit from information about health, self-esteem, self-image, and disorders that may affect the way they see or treat themselves.
Mental Health America just released its 2016 Back to School Toolkit, which includes key messages, articles, social media messages and graphics, infographics, and other materials to help both parents and kids have a happy and healthy school year.
Please see below for a career opportunity with our friends at United Way 2-1-1 in North Carolina:
The United Way 2-1-1 service in Durham, North Carolina is currently seeking a Data Coordinator. The Data Coordinator assists with the coordination and upkeep of resource data for United Way 2-1-1. Responsibilities include quality assurance monitoring of data, distributing reports, and responding to inbound and outbound contacts which may range from telephone calls, email response or other mediums of contact contingent upon client specifications.
Click here to read the full job description and instructions for applying.
Please see below for a career opportunity with our friends at MHA-NYC:
MHA-NYC is recruiting for the exciting new role of Program Director for the NYC Support program. NYC Support will continue the pathbreaking history of its predecessor, LifeNet, as New York City’s premier information and referral, supportive counseling, and crisis intervention services by telephone, text, and web chat. In addition, NYC Support will utilize cutting edge technologies to provide peer support services, enhanced follow-up, and eventually appointment scheduling to New Yorkers 24/7/365. MHA-NYC is looking for a Program Director to manage all aspects of the program’s operations and clinical practice, and continue LifeNet’s legacy of dynamic leadership in the crisis center community.
Read the full job description and application instructions here.
As Mental Health Month draws to a close, let’s take a moment to think about recovery. Check out the infographic below courtesy of Mental Health America for more.
Helplines play such a large role in recovery for many people. They’re often the first to hear from someone who is struggling, providing an empathetic, understanding, and safe place to talk. They connect people with counseling, medical treatment, and other resources. And they’re always there to listen and provide continued support to someone, regardless of where in the recovery process they may be. Our deepest thanks go out to all the helplines who are fostering good mental health in their communities!
Crisis Hotlines have been around for over 40 years, and so have individuals that call regularly. These types of repeat calls are often referred to as exhausting, challenging and frustrating. Viewing these calls as such can introduce the danger that someone in actual need may not receive the full benefit of the services offered. Though the caller may not be presenting a crisis at the moment, your support and empathic listening can aid in the prevention of escalating into a crisis. Often times, the callers are utilizing the same unsuccessful maladaptive coping skills to try to resolve their situation. They have most likely burned many bridges, have very little or no support from family and friends, and feel lonely and isolated. They are often turned away and told no or that nothing more can be done. It is important to remember that these callers can also experience crises.
As many centers are adopting a trauma informed care approach, the use of recovery oriented language and care is emerging. The term Frequent or Chronic caller is being replaced with Familiar or Experienced caller, to name a few.
Some centers or crisis workers struggle with setting limits and boundaries. Callers can benefit from the structure and learn to develop and rely on their own strengths. The callers are the experts on what helps them and it varies for every person.
Challenge yourself and your center to create a thoughtful approach to handling these calls, while maintaining boundaries, consistency, and setting limitations. Establish firm and consistent boundaries in a respectful manner. Some centers have time limits per call, others have limits on how many times an individual can call. Once you decide on a limit, it is important for all crisis workers to remain consistent. Create a clear guideline for crisis workers to follow. Example below:
Initial call of the day:
Listen, reflect feelings
What has changed since your last call?
What was your plan when your last call ended? Have you tried…?
Have you followed through with your plan?
What else can you try?
When speaking with someone who has been contacting your center several times per day, it is okay to ask the individual:
To restate their crisis plan
Who else can they call besides the crisis hotline?
Be cautious of providing the same intervention techniques each time, it can be beneficial to treat each call like a brand new call every time. Perhaps something has changed and what didn’t work yesterday may work today. Remember there is value in listening and acknowledging their reality. Consider what it must feel like to live with this every day.
1. Help the individual identify the precipitating event that caused them to call/chat/text. “What has happened/changed since your last call?”
2. Help the individual prioritize and stay focused. Acknowledge that it seems there has been a lot that has affected their lives. “I’m wondering, which situation is most important for you to resolve.” “What can I help you with today?” “From what you have shared, there seems to be a lot going on for you. Which one is the most worrisome for you today?”
3. It is better to interact than react. Validate that they are doing the best they can. “It sounds like you are doing the best you can. What can you try differently to cope with this?”
4. Identify coping skills. “What has helped you in the past? Have you tried that today?”
5. Help them explore new, healthy coping skills. “I’m wondering if you have thought of new ways of coping.”
6. Explore the importance of retelling their story repeatedly, “How is this helpful for you?” “What are you hoping to get from this conversation today?”
7. Empower them to work toward recovery.
8. Limit exploration of the situation and problem solving.
9. Help the caller focus on what he/she can do to help him or herself today.
10. Support the caller in developing a reasonable, specific and attainable plan. Provide additional resources, such as a warm line for support.
Other helpful statements:
“You really seem comfortable doing what you have always done, that’s more familiar to you. How would it be for you to try…”
“It sounds like you feel scared to make any changes.”
“It sounds like you have a sense of what it is going to take to change and you’re not sure you want to do that.”
“It seems discussing your past experiences are more comfortable for you than trying to make changes.”
For research on Familiar callers, please use link below for information:
Depressive disorders are extremely common — 15.7 million American adults experienced a major depressive episode in 2014. It’s much more than simply feeling sad, it’s a medical condition with physical symptoms. Check out the infographic by Mental Health America to learn more as we continue our recognition of Mental Health Month, and be sure to visit their website for lots of great materials to help you spread the word to your community.