Collaboration is becoming a necessary part of not-for-profit work. Ensuring a partnership is successful for everyone involved takes careful planning that starts long before you begin the work with your fellow collaborators.
The team at iCarol has been helping our customers have smoother collaborations since the software’s creation, through a variety of tools that include sharing resource database for the purposes of both maintenance and referral giving, contact form sharing to help with after-hours outsourcing and network building, and features like the Contact Record Outbound API and Resource API that allow data to be shared directly with other applications.
For several years, before they even worked for iCarol, Senior Product Manager, Crystal McEachern, and Director of Business Development, Polly McDaniel, have offered guidance on collaboration building at industry conferences. They have over 20 years of combined experience on both sides of collaboration—as I&R professionals working with their fellow non-profit organizations and as iCarol staff members helping customers build collaborations.
Now, you can learn from their expertise through an all new eBook authored by Polly and Crystal. In it, you’ll find step-by-step guidance on building a collaboration, including tips for the planning process and important things to consider that are often overlooked. Does the prospect of writing an MOU make your head spin? We have you covered! The eBook even includes a workbook for use in your own personal collaboration planning.
Best of all, the eBook is completely free — we’re sharing it with you in hopes our experience and guidance can help you successfully deliver services to even more people in your communities.
Download the eBook
This week our business development team will convene in Nashville to participate in the CUSA/NASCOD conference. This event is going to be a particularly special one for us because so many members of our team will be together at once, someone’s even travelling internationally to be there; Britt will be coming all the way from Germany to meet our North American clients!
After Friday’s sessions, we invite you to join us and CONTACT of Mercer County, NJ for a special session at 5pm. We will highlight the TxtToday pilot project; a national Texting Helpline. This pilot is a partnership between CONTACT of Mercer County New Jersey and CONTACT Crisis Line in Jackson, with iCarol as the software platform that accommodates the data aggregation and load balancing of the texts among the centers. We’re excited to talk about iCarol’s role in this partnership and to listen to the centers’ experiences in the pilot.
If you’ve ever considered the benefits of having your center join a national network, then this session is definitely for you. The pilot participants wish to expand this network by adding on more participating centers, so we invite you to come and find out how you might become a part of this exciting venture to reach help seekers all over the nation via this extremely popular and growing channel of text communication. And if you’re still not convinced whether you should join us, we’ll have some treats to share with our audience. Everyone enjoys something to snack on after a busy day of learning and networking! 😛
So if you’ll be one of the many people in Music City later this week, please stop by our booth and say hi! If you use iCarol at your helpline then we’d certainly love to get to meet you face to face! If you’re not a current user, we’d be grateful for the opportunity to tell you about iCarol Helpline Software and how it’s used by helplines all over the world, many of whom will be represented at this conference. Hope to see you there!
From October 23rd to 25th, iCarol’s business development team will be in Nashville for the CUSA/NASCOD conference. We’re really excited to see so many friends and clients who gather at this annual conference which is so popular among crisis and suicide prevention centers.
During the conference we’ll also be participating in a presentation. iCarol has partnered with CONTACT of Mercer County, NJ to develop an aggregate texting system. They’ll be presenting information about this program, called TxtToday, on October 24th, and we’ll be joining them to help inform participants about the project and iCarol’s role. They are currently testing this with two other centers, and are hoping to include additional centers as part of a national network. If you’re interested in learning more please do attend the session. We’ll have more information about the presentation in the coming weeks including the time and location, so please check back on the blog as the conference gets a bit closer.
If your center isn’t already accredited by CONTACT USA, or if you aren’t already a NASCOD member, we encourage you to consider both for your helpline.
CONTACT USA provides one of the most well known and respected crisis center accreditations in the industry. When you are accredited by CONTACT USA it shows your funders that they are contributing to a worthwhile and effective program, and also connects you to a national and international community of those who provide emotional support and crisis intervention all over the world. Further, your community will be assured that your organization provides the highest quality of service. To find out more about this accreditation, you can visit their website.
NASCOD membership is a great resource for Executive Directors or Program Managers of crisis centers. The group provides regular peer support calls on a number of different helpful topics, and group members are regularly networking, discussing challenges, sharing ideas, and generally supporting one another. Many NASCOD members are also iCarol clients and we really enjoy our relationship with the group and its members, iCarol clients and non-clients alike.
If you’re going to be in Nashville we’d love to take some time to chat with you while you’re in town. Contact or prior to the conference to arrange some time to talk with them about your helpline and to learn more about iCarol. We’re looking forward to seeing everyone in October!
The National Association of Crisis Center Directors (NASCOD) recently announced an exciting collaboration with the National Suicide Prevention Lifeline. These two leading authorities in the helpline industry will collaborate on the delivery of monthly Webinars and Peer Support calls. The collaboration allows both agencies to highlight their strengths, share vital information across a larger network of crisis agencies and maximize training opportunities with ease and convenience for the busy helpline and suicide prevention professional.
This collaboration presents two major benefits to participants:
NASCOD Members will be invited to the Lifeline Evaluation Webinar Series which will focus on research supporting crisis and suicide intervention best practices
NASCOD will coordinate and present a series of peer support calls that will be shared with the Suicide Lifeline Network
If you’re not yet a member of NASCOD we highly recommend you consider becoming a member. NASCOD provides great resources to professionals at crisis lines, helplines, and suicide prevention lines. Regularly held Peer Support Calls allow crisis center directors to engage with one another and benefit from the experience of other directors on a number of pertinent topics. NASCOD also holds an annual conference that helps directors hone in on management and leadership skills, network with other helpline professionals, and learn more about specific topics, issues, and challenges in the helpline industry. Many NASCOD members use iCarol helpline management software and so this is one more area in which members can share knowledge and information with one another, for example how they are using iCarol features such as texting/SMS, chat, statistics, and resources to their advantage.
With the announcement of this partnership with the National Suicide Prevention Lifeline it’s an excellent time to become a NASCOD member and take advantage of this opportunity to participate in the exchange of ideas and experiences between these two important leaders in the crisis helpline industry.