Those using the taxonomy are familiar with this already; what’s new is the ability for everyone with custom categories to use this.
So how can this be helpful to your searches?
You could use this new tool to search for resources tagged with both “rent help” and “utility help” (if you had those categories set up, for example). That could be helpful if your caller had transportation issues, and needed a single place to go for both. The search results would only include resources tagged with both of those custom categories.
As another example, you could also use the tool to search for “rent help” OR “utility help.” That could be helpful if the caller had general financial issues, and you wanted to find any resource that might be able to help. In that case, the search results would return resources tagged with at least one of the categories you indicated. You’d get more search results with this method than you would for the first example.
If you’d like this tool enabled in your system, there’s no added charge. Please submit a support case, and our team will take care of that for you.Continue Reading