Next week, beginning on Monday, August 21st and lasting through Thursday, August 24th our Solutions Expert, Aaron Young, will be at the National Sexual Assault Conference (NSAC) in San Francisco, California.
We first attended this national conference in 2017, though organizations that address sexual violence and help sexual assault survivors have long been a part of the iCarol family. Our first experience at NSAC was exciting and inspiring; we were thrilled by the number of talented and passionate advocates we met. They do invaluable work toward awareness, breaking the silence around rape and sexual assault, preventing violence, and helping those affected by sexual violence heal from their trauma. In the years that followed we welcomed a number of new organizations serving this space into the iCarol network of users, and the Victims Services industry is one of the fastest growing within the iCarol family. We’re eager to attend the conference again this year so we can meet more people doing this amazing work, reconnect with those we met earlier, and show everyone some of the latest solutions we offer to enhance service delivery to survivors.
So, why is iCarol a popular choice with Victim Services agencies who serve people impacted by sexual or intimate partner or domestic violence, human trafficking, and other forms of victimization or abuse?
Some of the top reasons this is such a fast growing industry for iCarol are…
Integrated Live Chat and SMS/Texting – This communication channel is in high demand among those affected by forms of abuse. It’s silent, can be anonymous, and for many people they find it easier to “talk” about this difficult subject through writing rather than speaking out loud. With iCarol you can offer Live Chat or SMS/Texting services through the same platform you use to document your calls and collect data needed for funding, dispatch SAFE accompaniment, offer referrals, manage and track your clients, and all the other services you use in your iCarol system.
Specialized Messaging – iCarol is also an inherently better choice for Live Chat/SMS channels than a generic, out-of-the-box product because of some of the other tools and features elsewhere in this list. Because iCarol has other tools designed specifically for social and human service organizations. That includes built-in risk assessments, triaging, ability to enroll them in programs and services, provide and track resource and referral access, and working with clients over a period of time and not a transactional relationship more common in customer service style interactions.
Privacy and Confidentiality Issues – We understand the unique needs of victims services organizations and how those also play into the safety of the person contacting your organization. All throughout iCarol we offer settings that allow you to decide if or how data is tracked, if Chat/Text conversation transcripts are saved, what data should be digitally “shredded” and after what period of time, etc. We also use the latest and most secure methods of data hosting, architecture, and encryption.
And of course there’s lots more that make our solution a top choice among victim service organizations. If you haven’t already, check out our free eBook on Choosing Software for Survivor Support Services which walks you through the top needs of victims services organizations and helps you organize your thoughts and research around choosing technology that’s best for you.
If you’re going to be at the NSAC conference, please stop by the iCarol booth (#110) and say “hello.” We’re looking forward to the opportunity to answer your questions and hear more about the amazing work you’re doing for sexual violence survivors in your community and beyond.
CW: This blog post discusses stalking, sexual assault, and intimate partner violence.
January is National Stalking Awareness Month (NSAM), and though millions of men and women are stalked every year
in the United States, the crime of stalking is often misunderstood, minimized and/or ignored.
What is “stalking?”
Stalking is a pattern of behavior directed at a specific person that causes fear. Many stalking victims experience being followed, approached and/or threatened — including through technology. Stalking is a terrifying and psychologically harmful crime in its own right as well as a predictor of serious violence.
Facts about stalking*
In 85% of cases where an intimate partner attempted to murder their partner, there was stalking in the year prior to the attack.
Of the millions of men and women stalked every year in the United States, over half report being stalked before the age of 25 and over 15% report it first happened before the age of 18.
Stalking often predicts and/or co-occurs with sexual and intimate partner violence. Stalkers may threaten sexual assault, convince someone else to commit assault and/or actually assault their victims.
Nearly 1 in 3 women who were stalked by an intimate partner were also sexually assaulted by that partner.
Stalking tactics might include: approaching a person or showing up in places when the person didn’t want them to be there; making unwanted telephone calls; leaving unwanted messages (text or voice); watching or following someone from a distance, or spying on someone with a listening device, camera, or GPS.
What is the impact on stalking victims?*
46% of stalking victims fear not knowing what will happen next.
29% of stalking victims fear the stalking will never stop.
1 in 8 employed stalking victims lose time from work as a result
of their victimization and more than half lose 5 days of work or more.
1 in 7 stalking victims move as a result of their victimization.
Stalking victims suffer much higher rates of depression, anxiety, insomnia, and social dysfunction than people in the general population.
How you can help
Helpline staff and volunteers can do a number of things to help people who reach you and talk about being stalked:
Provide validation and empathy.
Don’t minimize behaviors that are causing the person concern (e.g. “I wouldn’t worry.” “That doesn’t sound harmful.” “They’re only text messages.”)
If your organization does not provide direct services to assist with the issue, provide helpful resources such as a local domestic/intimate partner violence helpline, sexual assault helpline, legal resources, law enforcement, etc.
We all have a role to play in identifying stalking and supporting victims and survivors. We encourage you to learn more from the Stalking Prevention, Awareness, and Resource Center at www.stalkingawareness.org.
*Source: Stalking Prevention, Awareness, and Resource Center (SPARC)
As another year closes and a new one begins, we naturally reflect on the accomplishments, celebrations, and important moments of 2019 while anticipating all that lies ahead. Personally, I consider the past year to be one full of progress, both in the industries we serve and here at iCarol.
All year we engage with our customers at industry conferences, forums, and in other capacities so we can be intimately aware of the topics currently affecting them and others on the horizon. This helps us to respond in kind to meet these needs with new, innovative solutions from iCarol. This year was no exception – we have seen movement across all of the industries we serve that open opportunities for our customers that we are actively exploring ways to support using iCarol software.
In the world of Information and Referral, the topics of Social Determinants of Health, Closed-loop referral, and further encouragement to engage in partnerships and collaboration all show promise for many exciting opportunities for our customers. Those working to address sexual and intimate partner violence continue to advocate for education, awareness, prevention, improved response, and justice for all those who experienced a crime. We’re excited to see their advocacy result in new legislation across several states that extend statutes of limitations for crimes, signaling better recognition of the complexities and time involved for survivors to report, and improved allocation of resources towards testing material from forensic exams, improving the chances that survivors will receive justice. In December, the United States Federal Communications Commission unanimously voted to establish a three-digit number to reach the National Suicide Prevention Lifeline in the next 18 months. This is long sought after acknowledgement that mental health emergencies deserve the same attention and response as the types of emergencies reported to 9-1-1, something suicide prevention advocates have long been pressing for as a way to prevent suicide. Finally, concerns about consent for contact and data privacy continue to loom large across the world. Previous years have given us CASL in Canada and GDPR in the EU, both sweeping and comprehensive sets of regulations. Now we are beginning to see individual states and provinces taking on the task of writing their own legislation to protect consumers from having their data harvested and sold without their knowledge and consent, most notably in California’s Consumer Protection Act. We are doing all we can, and relying on our resources available through Harris Computer, to make sure that we are in full compliance with such laws, and that our customers are aware of how these laws may impact them directly.
These are just a few examples of developments impacting our customers in the year ahead. Of course we will look for any ways iCarol can support our customers through these changes, and help them carry out their life saving work. Look for more from us on our blog and webinars for updates on how we are addressing these topics.
The industries we serve aren’t the only ones experiencing progress – iCarol, too, went through positive changes in 2019. In December we moved to a new infrastructure on which the iCarol web application runs – Microsoft Azure. The migration to this new platform was the culmination of a year’s worth of planning and effort, and was not without its challenges and setbacks, but we are delighted to now be fully operational in the new environment and excited for all it means for our customers. Microsoft Azure will help us provide the most up-to-date, technologically advanced platform available. We can scale and ramp up performance as needed to meet increases in system use, whether it be due to an event, disaster, or the normal periodic demands on the system that occur for monthly exports and reporting. We are delighted not just by the way this move allows us to be more responsive to system demands, but knowing that Azure offers built-in security services that include unparalleled security intelligence. We are very excited to track data over time to show how this new infrastructure improves performance and stability, and supports the future growth in iCarol’s customer base.
I must acknowledge and express deep gratitude for the great support and patience we received from our customers during this transition and in the months prior. Our customers exercised immense trust and patience with us as we developed the plan to make this sweeping change to our infrastructure. Their user testing of the new environment, feedback, and communication with us greatly contributed to the success of this project. I cannot say enough wonderful things about our customers as essential partners with us on this journey.
There is much more to share about what was accomplished in the year behind us, and what’s on our agenda for the year ahead. Later this month we will host a “State of iCarol” webinar for our customers reviewing 2019 progress and our plans for 2020. You can also look to our blogs and email updates, and for customers, our Admin Dashboard, for more exciting information as it develops.
So, as this new year begins, I wish to thank everyone who makes it their life’s work to help others, most especially our customers, on behalf of the entire iCarol Team. Every day we see the positive impact you have on individuals and communities as a whole, and we could not be more honored to play a small part in the amazing work you do. The team at iCarol is excited to see what 2020 holds and hope for continued progress towards a safer, happier, and healthier society thanks to the work you do.
The California Coalition Against Sexual Assault (CALCASA) will host the 2020 National Sexual Assault Conference September 2-4 in Anaheim, California. This conference welcomes thousands of people, all invested in ending sexual violence. The NSAC Conference is known for providing opportunities to share information and resources, advance learning, develop new skills, and increase the capacity to assert the dignity of all people. NSAC also believes in building strong partnerships and strategies that strengthen the work to end sexual violence.
CALCASA has opened the process for accepting proposals for workshops and presentations for the 2020 conference. For Request for Proposal criteria and details, including available tracks and rules for submission, check out the information below!
CW: The following blog post discusses the topic of sexual violence and harassment.
On August 21st and 22nd, iCarol Director of Business Development, Polly McDaniel, and Solutions Expert Veronica Ross, will be in Philadelphia for the National Sexual Assault Conference.
This is our 3rd year at this particular conference, though organizations that address sexual violence prevention and help those who have experienced a sexual assault or other crimes have long been a part of the iCarol family. In the past few years though, iCarol has seen tremendous growth in the number of new organizations joining us that serve in this space. Over the course of many years serving this industry we have learned much about the unique challenges these organizations face, the nature of the work they do and the people they serve, and the tools they need to expand services in a cost effective but meaningful way.
One undeniable trend is the need to aid survivors through live chat or SMS/Texting, in addition to phone hotlines. While we’ve seen a monumental shift in public awareness of just how pervasive sexual violence is, and more willingness to listen to and believe survivors, there are still barriers in place that prevent people from sharing their stories. The means to ask for help in a way that makes people feel less vulnerable, or more anonymous, can make all the difference in helping someone break their silence and begin their next steps toward healing and recovery. We’ve spent the last several years actively working organizations to help them add on such services.
We’re also so excited to have seen how organizations that help survivors of sexual violence are expanding their services, and using innovative tools to do so. For instance, expanding their talent pools by allowing remote work, dispatching volunteer advocates to Sexual Assault Forensic Exam (SAFE) procedure, providing follow-up activities, and more services to support survivors.
If your organization supports those who have been affected by sexual violence, we invite you to review some of the resources we’ve pulled together to help you:
eBook: Choosing Software for Survivor Support Services
We’re looking forward to the opportunity to answer your questions and hear more about the amazing work you’re doing for sexual violence survivors in your community and beyond. If you are going to be at the conference, please stop by the iCarol booth! If you have questions or want to set up a meeting to speak with one of our Solutions Experts, please contact us.
The offense of sexual trauma can be debilitating against anyone. Whether male or female, the crippling effects can be the same when it comes to how a victim internalizes and ultimately handles the healing processes as well the aftermath of the trauma. The offense can be an actual rape, sexual assault, harassment, child abuse and/or molestation, incest, drug facilitated assault, intimate partner sexual violence, or any other form of unwanted sexual offense that violates one’s privacy and respect of their personal space while threatening the protection of their person as it is certain to create a victim in every circumstance.
Although these offenses are committed against the victim it is the victim that takes on the daunting responsibility of not revealing the crimes against them or as society loosely translates it “keeping silent” of the heinous things that have transpired. Many may say this almost sounds ridiculous as to why would a victim “keep silent” about such things performed against them especially those individuals that “keep silent” for extended periods of times even decades later. What are they hiding? What are they afraid of? Why didn’t they tell it then? Why are they protecting their perpetrator? These are just some of the questions that society haphazardly throws at victims without even thinking of how much greater the evil versus the good while asking these type of questions, and I can promise you it’s like you’re throwing daggers into their stories while piercing their souls at the same time.
There was a practice that is noted first in Scotland then later in England in the 1500’s called “scolding” or “branking.” It was where a scold’s bridle, sometimes called a witch’s or brank’s bridle, was used as an instrument of punishment or as a form of torture and public humiliation. The device itself was an iron muzzle in an iron framework that enclosed the head with a bridle bit projected into the mouth and pressed down on top of the tongue. Although it may have been used on men, this form of punishment was primarily used on women whose speech was deemed “riotous” or “troublesome” so the bridle would prevent them from speaking publicly. It is noted that when the brank is placed on the “gossiper’s” head that they would be led through town to show that they had committed an offense or “talked” too much. This was in fact to humiliate them into repenting their “riotous” actions. Then not only did they have the audacity to place a spike inside the gag to prevent any talking since obviously any movement of the mouth would cause severe piercing of the tongue, but in some locations, branks would be permanently displayed by publicly attaching them, for example, to the town cross or tolbooth as displaying the branks in public was intended to remind the populace of any rash action or slander.
Unfortunately it appears that this practice of “branking” is still happening today in present day society although an actual scold’s bridle may be invisible to the human eye it still carries the same mental torment and public humiliation. Many victims walk around with a forced bit in their mouths to keep silent of the sexual offenses committed against them. A victim of sexual violence is led to believe that if they speak out against the crime against them or against their offender that some form of retaliation and or humiliation would ultimately lead to the discrediting of their reputation or an untimely demise. When we tell a victim that we do not believe them as they attempt to come forward with their account of incidents we are telling them that they are indeed “riotous” in their public speech. When we silence a victim by intimidation and dare them to speak publicly against their offenders, no matter how powerful or prestigious their offenders may be, we are giving them the impression that they are “troublesome” in their actions.
The real crime is how society stands idly by as victims are shamed in public humiliation not only afraid to share the truth but literally dared to speak the truth against their offenders. While you are wondering what victims are hiding you should be wondering what they are not revealing, because with the unwelcomed gawks and stares of the unbelieving public, along with the mental excruciating pain from the “invisible” spike inside the gag, has caused them to shut down in the midst of speaking their truths. So I ask you, if you knew that your fate was destined to be permanent public degradation for reporting a sex crime against you must we still ask, what are sexual assault victims afraid of or why don’t they report their crimes sooner? I am sure that no one wants to be muzzled because they are considered “gossipers” that “talk too much” then basically forced to repent and/or recant their truths. This was not an equitable form of justice back in the 1500’s and it most definitely not an equitable form of justice now in the 21th Century.
Victims of sexual violence did not want, ask or desire to be traumatized. As there is no glory in allowing an individual to take your virtue by force, violate your body and space without permission, rob you of your innocence while making you question your self-worth then at the same time lose your identity. The time is now that we turn public humiliation into crowd participation by helping victims everywhere remove the “branks” from their heads and the “bits” from their mouths and that is with our support as we encourage them to continue to come forward and speak up and out publicly against sexual violence and offences against them. When a victim looks into the public’s eyes it is imperative that compassion and concern is displayed as the forces of evil always seem greater in the eyes of their offender and it is here that they seem to lose all hope when they feel that they stand alone against predatory giants.
Since when is speaking the truth supposed to cause open shame? Since when did a person that wants to be released from their physical torment not released at all because they have to live with the mental torment for the rest of their lives? Since when does the public have the power to keep a victim victimized? Since when does a violent sexual predator get the opportunity to intimidate and silence his victims?
Only compassion can offer comfort in the midst of these present dehumanizing times as we are definitely dwelling in a land among predatory giants. Sexual violence has no place here yet it exists and speaking up publicly against it is unusual yet it continues. However, I am still confident that we will win the fight against sexual violence as it was merely a stone that killed Goliath. Or, in other words, as long as we continue to stand in courage and face our giants, whether standing in public humiliation with lacerated tongues, scandalized names while being questioned by many, sometimes even our loved ones, we will slay these sexual predator giants that dwell among us.
Guest blogger views and opinions expressed are those of the author and do not necessarily reflect the official position of CharityLogic and iCarol
The following blog post discusses the topic of sexual violence and harassment.
Dozens of women have recently come forward with sexual harassment and assault allegations against Harvey Weinstein, a movie mogul and producer. While it’s unclear if any formal criminal charges will be filed as a result, Weinstein has so far lost his job at The Weinstein Company and was expelled from the Academy of Motion Picture Arts and Sciences.
The stories being shared in the wake of these allegations reignite an international conversation about sexual violence, particularly the prevalence of violence against women. Experiences of sexual violence or harassment are extremely difficult to talk about. Survivors often feel pressure to remain silent about what happened. Trauma, fear of not being believed, being shamed/blamed, fear of retaliation or further violence, and other potential consequences keep many from telling someone or reporting crimes. Many people don’t realize or perhaps don’t believe that this sort of harassment and abuse is widespread and unfortunately a fairly universal experience for women in particular.
Tonight, the hashtag #MeToo went viral, bringing attention and opening eyes to just how prevalent these experiences are. It began with a tweet by actor Alyssa Milano, who resurrected a movement originally started years ago by an activist named Tarana Burke.
If you’ve been sexually harassed or assaulted write ‘me too’ as a reply to this tweet. pic.twitter.com/k2oeCiUf9n
While it originated on Twitter, the posts and hashtag quickly spread to other social media platforms like Facebook.
So far, several thousand people are posting, sometimes simply sharing the hashtag as a way to acknowledge their experience without sharing any details. Others are sharing their stories. It’s too soon to know how much of an impact these stories might have on the broader conversation about sexual violence, including how we can eliminate it. But it’s clear that people are feeling safer discussing it online when surrounded by others telling their stories. Perhaps this solidarity, in such large numbers, can bring about positive change.
Since its debut on Netflix earlier this year, the drama “13 Reasons Why,” an adaptation of a young adult novel, has spurred much discussion among suicide prevention experts and mental health advocates.
The series follows the story of Hannah, a teenager who has recently died by suicide. As her parents, teachers and friends process the loss, Hannah’s close friend and crush, Clay, finds himself obsessed with Hannah’s death, what caused her to kill herself, and how it may have been prevented. He is plagued by the “what ifs” of their time together. A mysterious delivery sends Clay further down a path of grief, regret, and ultimately the start of healing and learning lessons from loss.
Some have praised the series for drawing awareness to the topic of suicide. “13 Reasons Why” is one of Netflix’s most watched programs of 2017 and has exposed people to suicide and the intense grief of survivors, and also issues like sexual assault, drug addiction, and bullying.
Unfortunately, the show is riddled with problematic content. Hannah’s suicide is romanticized, especially in the context of the star-crossed lovers relationship between Hannah and Clay. Suicide is portrayed as an acceptable method of revenge, and the revenge element often overshadows the complex and mounting reasons that Hannah took her own life. Opportunities to show how teens might reach out, and successfully receive help, are missed, and in fact it shows only how attempt’s to get help could go horribly wrong. Teenagers could construe this message as discouraging help-seeking from adults. Finally, and most upsetting, is the fact that Hannah’s suicide is graphically depicted, going against guidelines that suicide experts outline for the media. For a program aimed and marketed towards teens, who are particularly vulnerable to influence and suicide contagion, these are some dangerous missteps that overshadow any awareness message.
Suicide prevention experts and advocates have been speaking out about “13 Reasons Why” since it was released, and that includes Beau Pinkham, Director of Crisis Intervention Services at The Crisis Center of Johnson County, Iowa. In a recent Op-Ed, Beau lays out the dangers of the series’ depiction of suicide and the effects it is having. You can read Beau’s Op-Ed in the Des Moines Register here.
Have you watched “13 Reasons Why?” What were your thoughts? Please leave us a comment below.
The opinions expressed in this blog entry belong to the blog author and do not necessarily reflect the views and opinions of iCarol Software management or its other employees
iCarol is thrilled to attend the National Sexual Assault Conference (NSAC) in Dallas, TX, June 7-9, 2017. Over the past few years, iCarol has helped more and more agencies working in the sexual violence support space, especially as the need to offer chat and text to survivors increases. We couldn’t be more honored to help these agencies in their missions, and make the work these vital agencies do easier, and save them time and money along the way.
For some, like the Cleveland Rape Crisis Center, the agency is focused on sexual violence prevention and survivor support. For many other iCarol clients, sexual violence support work is part of a multi-faceted agency.
In particular, providing survivors options for texting and live chat during the crucial hours following a sexual assault ensures they have options other than calling on the phone to reach out to the supporting agency. Many survivors have questions about getting a SANE nurse exam, or need support. Some agencies even explain how an advocate can meet the survivor at the hospital and explain the processes over text messages or live chat. In many states, the sooner evidence is collected in an exam (often within 72 hours), the better. The support work for survivors surely does not end there.
Here are a few other highlights of iCarol’s work with sexual violence support agencies:
Ensure hours/funding are accounted for and seamlessly administer and track:
Advocate/SANE hospital & mobile responder activities
Outreach/presentations at schools, events, training
Case worker/advocate follow-up — no one gets missed
Instant reporting for funders:
Advocate and staff training hours & certification (also with expiration alerts to staff)
Monthly & quarterly reporting of interactions (calls, chat, text, in person), stats built right in
Better volunteer/advocate/staff shift attendance:
Clear and web/mobile accessible organized schedules
Seamless tools for volunteers to get help to fill a shift
Text and email reminders about upcoming shifts
The conferences is “A Conference for People Who Want to End Sexual Violence,” according to their website. It also states: “The purpose of the conference is to provide a national training opportunity for 1,500+ workers from rape crisis centers, state sexual assault coalitions and other allies (medical professionals, law enforcement, campus rape crisis programs, public health department workers, and others) from across the United States and its territories.”
If you are going to be at the conference, please stop by the iCarol booth! Have questions or want to set up a time to meet? Please !
In honor of Sexual Assault Awareness and Prevention Month, we’d like to share a recent story featured on Cleveland’s local CBS affiliate, highlighting the fantastic work of the Cleveland Rape Crisis Center, including their new chat and text program with iCarol. We were honored to welcome this organization into the iCarol family a few months ago and are so proud of the positive impact they are having, the dedication of their volunteers and staff, not to mention the strength and bravery of the survivors who they are helping.
CRCC promotes a vision of a community free from sexual violence. Their programs lend support and resources to survivors of rape and sexual abuse, helping them throughout their healing process, while also promoting prevention and social change necessary to abolish sexual violence. You can find out more about their many wonderful programs and services on their website.
As CRCC’s website discusses, it wasn’t all that long ago that most survivors kept silent due to the shame and also lack of societal understanding around rape and sexual abuse. In some ways things have improved for survivors in that there are now more resources available and more understanding people ready to hear and accept stories of sexual violence without judgment or blame placed on the survivor.
Still, survivors experience a myriad of emotions resulting from the trauma of sexual violence, and it can be extremely difficult to discuss. It’s estimated that even today, more than 2/3 of sexual assaults are never reported. The vast majority of sexual assaults also occur between two parties who know one another, and not between strangers. This further complicates an already painful experience, especially if the rapist was someone the survivor liked or trusted.
CRCC is a force behind breaking the silence by offering channels that meet the survivor where they are via outlets that can feel safer than discussing it over the phone. Like so many of our helpline clients have experienced, these silent forms of emotional support available through live chat and texting provide an anonymity that helps people feel less exposed and vulnerable, and can become a first step to recovery.
In the short time since their chat and text program launched, CRCC has been busy with traffic from their local community, while also receiving some messages from as far away as California and Nevada. Their experience of immediately receiving a healthy volume of texts stems from a great marketing plan, but also the fact that they text-enabled their existing helpline number – a number that had been known to their community for more than 40 years. We’ve often heard from our text-enabling users that texts will begin to flow in before much advertising or marketing is even done. We believe that this is because the pervasiveness of texting in our culture leads many people to assume these helpline numbers accept both chats and texts, and thus you could already be receiving texts to your helpline that you’re not even aware of.
We hope you’ll join us in congratulating the Cleveland Rape Crisis Center on this latest success and wish them well as they serve survivors of sexual violence. Check out the news story below!
Rachel Wentink
