Career Opportunity with The Senior Alliance

Dana March 1, 2021 iCarol clients

The Senior Alliance, based in Wayne, Michigan, is currently seeking a candidate for the position of Program Manager – LMSW.

The Program Manager – LMSW will manage a team of employees with the goal of improving the lives of older adults who are socially isolated. Effectively focus the team on achieving individual and program performance goals. Continually train the team to effectively enroll patients, implement the agency’s Hearken model, properly document cases and coordinate resource referrals to proper agency staff. Work with agency’s fiscal and information technology staff to insure data integrity, proper programmatic billing and report production. Serve as the agency’s liaison to the program’s partners. This is a temporary role pending budget continuance.

Education:
Master’s in Social Work – Program Manager must be a Licensed Master’s Social Worker with experience in counseling

Experience:
Minimum two years of experience in direct management of employees and programs, preferably in a professional environment. Demonstrated experience in developing and implementing projects and/or service delivery, including effectiveness in quality assurance/quality improvement activities with complex multi-year programs. Experience with business process, customer service, data management/flow mapping, interacting with high-level external stakeholders and community relations. Possess some understanding of database, system design, or application programming. Experience with Wellness Recovery Action Plan (WRAP) development, evidence-based diagnostic tools, and counseling. Familiarity with the aging network and community-based organizations is desirable.

Requirements:
Excellent interpersonal and group process skills. Is accurate, conscientious and flexible with attention to detail. Accepts direction, well organized, has the ability to meet deadlines and a willingness to work in a team environment. Is proficient with computers, including using data to generate meaningful queries and reports that help inform discussions regarding program effectiveness and future direction. Ability to develop collaborative partnerships with other agencies, draft documents for public distribution and make presentations on behalf of the agency. Must have valid driver’s license and reliable transportation. Perform job functions with ethics, honesty and integrity. The Senior Alliance (TSA) is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees.

Duties include:

• Manage daily activities of Social Workers, Peer Mentors, Community Health Workers & Peer Volunteers and effectively address issues arising from client interactions;
• Work alongside Director of Programs to develop the Hearken model and any associated grant application
• Provide counseling to program clients;
• Review pre and post scores on all diagnostic tools used in the program to determine program successes and areas of improvement
• Ensure that all staff obtain and maintain required professional certifications when required;
• Implement a continual training and skill development program for program staff;
• Oversee data entry and documentation processes;
• Lead regularly scheduled team meetings to continually develop staff skills, provide programmatic performance feedback and foster interaction between team members focused on experience sharing;
• Develop and implement individual staff member and project work plans, as needed;
• Develop and maintain open lines of communication with program partners (both internal and external);
• Adhere to programmatic policies and procedures established with the program’s contractual partners;
• Work with Information Technology Specialist to maintain functionality of the program’s database;
• Work with the fiscal department to insure accurate and timely billing of programmatic activities;
• Be an advocate for older adults and an effective speaker at local, state and national forums;
• Other duties as assigned by the Chief Clinical Officer, Director of Programs, or CEO.

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iCarol Attending the Child Welfare League of America Conference

iCarol April 24, 2018 211 and Resource Referral, Events, Helplines, iCarol

From April 26^th through the 29^th, Polly McDaniel, Director of Business Development, and Rachel Wentink, Vice President, Operations, will be in Washington, DC for Child Welfare League of America (CWLA) Conference.

For nearly 100 years, CWLA has existed as a coalition of hundreds of private and public agencies that work to serve children and families who are vulnerable. Their expertise, leadership and innovation on policies, programs, and practices help improve the lives of millions of children across the United States, though their work makes a positive impact worldwide. They envision a world where every child will grow up in a safe, loving, and stable family, and focus on children and youth who may have experienced abuse, neglect, family disruption, or a range of other factors that jeopardize their safety, permanence, or well-being. CWLA also focuses on the families, caregivers, and the communities that care for and support these children.

We’re very excited to attend this conference for the first time in 2018. iCarol serves many clients who work directly in this space and use our solution to log their contacts with families and caregivers, and connect vulnerable families with resource information using the built-in service inventory that iCarol offers. So that we can continue serving them well and add more such agencies to the iCarol family, we’re eager to meet more of these organizations in person at the conference so we can continue to learn about their needs and see how iCarol might assist them improve the quality of life for children everywhere.