On Wednesday and Thursday, April 24th and 25th Rachel Wentink, Vice President, Operations for iCarol, will be in Denver, Colorado attending the 52nd American Association of Suicidology (AAS) Conference.
The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, and advocates focused on education and awareness.
So we can continue to be aware and closely in touch with the topics that most impact iCarol’s customers, on Wednesday Rachel will attend the pre-conference program for Crisis Centers, followed by the National Suicide Prevention Lifeline update session.
Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication. We suspect the update provided at the conference will show continued expansion in 2018. Unfortunately 2018 was another year with well-publicized deaths by suicide of a number of celebrities, including Kate Spade, Anthony Bourdain, and Avicii. These losses always result in a spike in volume and without fail the participating centers always step up to meet the challenge and provide help and hope to the people prompted to reach out for themselves or loved ones.
The Lifeline update also promises to provide information on developments in Lifeline initiatives such as Follow-up Matters and the Lifeline Safety Assessment. These and other projects directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention centers everywhere, providing the tools they need to do their life-saving work.
Finally, on Wednesday evening Rachel will attend the Crisis Centers Reception, which provides the chance to network and catch up with crisis center staff and leadership and hear all about the important work they are doing.
If you plan to be at the AAS Conference, Rachel would welcome the opportunity to chat with you about the needs of your suicide prevention service and answer your questions about iCarol. As always, we also welcome you to contact us at your convenience to share your challenges or projects and explore how iCarol can be of assistance.
We’ve all been there — you’re minding your own business, running your suicide prevention center and focusing on your clients and staff, when suddenly you’re asked to talk to a journalist for a story about your organization, or comment on the topic of suicide prevention for an article. Does the very idea of this cause you to break out into a cold sweat? If it does, you’re certainly not alone!
If you feel uncomfortable or unprepared when it comes time to communicate effectively and succinctly with the media or the public, then I hope you’ll join us for our next webinar on Wednesday, April 4th at 2pm EST.
We’ll be joined by Chris Maxwell, Communications Coordinator for the American Association of Suicidology, for a webinar on the topic of crafting effective messaging for your crisis center. This webinar is designed to help crisis center directors, program managers, and others with the responsibility of communication on behalf of your organization, to communicate effectively about your services, needs, and the topic of suicide.
About Our Presenter:
American Association of Suicidology
Chris is the Communications Coordinator for the American Association of Suicidology. He has worked in the suicide prevention and mental health field for the past nine years, first as a volunteer crisis counselor and then later as a statewide suicide prevention grant administrator. In a previous position with the National Suicide Prevention Lifeline, he worked closely with crisis centers across the country to connect and collaborate. Chris is passionate about understanding suicide, harnessing the capability of social media to prevent it, and strives to advocate for the voices of those with lived experience. He is a production team member of the #SPSM (Suicide Prevention and Social Media) community. Chris is an advisory board member for OurDataHelps.org, which allows people to donate their social media data to be used for mental health research and allow clinicians to create treatment tools. Follow Chris on twitter @chrsmxwll.
Learn More and Register
Since its debut on Netflix earlier this year, the drama “13 Reasons Why,” an adaptation of a young adult novel, has spurred much discussion among suicide prevention experts and mental health advocates.
The series follows the story of Hannah, a teenager who has recently died by suicide. As her parents, teachers and friends process the loss, Hannah’s close friend and crush, Clay, finds himself obsessed with Hannah’s death, what caused her to kill herself, and how it may have been prevented. He is plagued by the “what ifs” of their time together. A mysterious delivery sends Clay further down a path of grief, regret, and ultimately the start of healing and learning lessons from loss.
Some have praised the series for drawing awareness to the topic of suicide. “13 Reasons Why” is one of Netflix’s most watched programs of 2017 and has exposed people to suicide and the intense grief of survivors, and also issues like sexual assault, drug addiction, and bullying.
Unfortunately, the show is riddled with problematic content. Hannah’s suicide is romanticized, especially in the context of the star-crossed lovers relationship between Hannah and Clay. Suicide is portrayed as an acceptable method of revenge, and the revenge element often overshadows the complex and mounting reasons that Hannah took her own life. Opportunities to show how teens might reach out, and successfully receive help, are missed, and in fact it shows only how attempt’s to get help could go horribly wrong. Teenagers could construe this message as discouraging help-seeking from adults. Finally, and most upsetting, is the fact that Hannah’s suicide is graphically depicted, going against guidelines that suicide experts outline for the media. For a program aimed and marketed towards teens, who are particularly vulnerable to influence and suicide contagion, these are some dangerous missteps that overshadow any awareness message.
Suicide prevention experts and advocates have been speaking out about “13 Reasons Why” since it was released, and that includes Beau Pinkham, Director of Crisis Intervention Services at The Crisis Center of Johnson County, Iowa. In a recent Op-Ed, Beau lays out the dangers of the series’ depiction of suicide and the effects it is having. You can read Beau’s Op-Ed in the Des Moines Register here.
Have you watched “13 Reasons Why?” What were your thoughts? Please leave us a comment below.
The opinions expressed in this blog entry belong to the blog author and do not necessarily reflect the views and opinions of iCarol Software management or its other employees
Back in August we blogged about how many crisis lines had been in the news recently speaking about suicide prevention and a spike in calls following Robin Williams’ death.
It turns out that for many helplines, there continues to be an increase in calls compared to what was seen before the actor’s suicide on August 11. This week Newsweek filed a report stating that several helplines still haven’t seen their call volume return to normal.
The National Suicide Prevention Lifeline, whose number was widely shared and publicized after Williams’ death, saw calls to their network increase from around 3,500 per day before the incident to 7,400 the day after. Still two months later they’re seeing about 200 more calls per day than what is considered standard. Other helplines report similar increases.
You can read the full article here. Has this increase in calls lead to more suicides being prevented? We hope so, but as the article says it will be awhile before we’ll have any definitive answers on that. In the meantime we can hope that the raised awareness about the work of suicide hotlines, and the outpouring of support and publicizing these numbers, has indeed resulted in more people getting help.
Since the news of actor and comedian Robin Williams’ suicide last week, the number of times that suicide helpline numbers have been shared via social media is astounding. The number to the National Suicide Prevention Lifeline has undoubtedly been the most common but more localized numbers all over North America, the UK, Australia, and elsewhere have also been shared. This has spurred an increase in call volume to suicide prevention lines everywhere and we wanted to take a moment to share some of the news stories we’ve seen in the previous week.
A report on NBC Nightly News about depression in America featured interviews with the National Suicide Prevention Lifeline staff in New York City
The Support Network in Edmonton, Alberta saw a 7% increase to calls last week
This local report in New Jersey highlights the increased call volume seen at CONTACT We Care
The Didi Hirsch Suicide Prevention Center in Los Angeles has seen a 95% increase, virtually doubling their calls in the last week
We’re sure this collection of articles barely skims the surface of the experiences of helplines everywhere in the past week. Was your helpline featured in local or national media recently? Please leave us a comment below or send an email to and we will add your article to the list above.
We commend the great work that all of you have been doing in the face of increased awareness and media attention. Out of this notable loss millions have been exposed to the realities of depression and suicide, and your staff and volunteers have admirably stepped up to the challenge and been there to greet people with warm and empathetic listening. Especially for those seeking help for the first time you’ve provided comfort and reassurance that they’re not alone.