Earlier this week, US President Barack Obama laid out plans and proposals aimed at curbing the epidemic of gun violence in the United States.
His comments included a desire to help people living with mental illness get the care they need. Our friends at the North Carolina chapter of NAMI were interviewed and provided comments for this story. See the video below, and you can click here for the full article accompanying the video.
Our thanks to NAMI and all of you who are providing your expertise on this critical issue. It’s a delicate subject; on one hand we must have conversations about mental illness and firearms especially as it pertains to suicide and also gun access by those who may be experiencing intense pain, clouded judgment, or issues of perception due to a mental illness. It’s imperative that communities have the tools they need to help at-risk individuals and others who may be suffering, with more funding for intervention, proper care, community training, and other services.
At the same time as we have these discussions, we must be extremely careful not to inadvertently suggest that those experiencing mental illness are inherently violent or should be feared, as this is categorically untrue and not supported by statistics, and it only adds to the prejudices and stigma associated with mental illness that keeps so many from getting the help they need. We’re inspired by how so many of your organizations are intelligently contributing to this conversation and striking that delicate balance so well.
Want to add to this discussion? Share your thoughts with us by leaving a comment below! Is your agency taking action on this topic or participating in events, providing expert commentary, or otherwise taking part in the discussion on this topic? We’d love to hear about it so we can highlight your work on our blog. You can comment below, or .
The Idaho Suicide Prevention Hotline is joining the growing list of helplines bringing their service online, as reported by their local media. Read more…
They’re taking on the task of providing online emotional support to the people of Idaho, particularly youth who tend to prefer texting as a way to reach out for help on sensitive topics, and we hope you’ll join us in wishing them much success with this endeavor. Many helplines are facing the realization that these electronic means of communication are not just the norm these days, but increasingly necessary to reach help seekers, and ultimately a channel that’s assisting hotlines in saving more lives.
ISPH is just the latest of so many helplines that are taking this step. Thinking about taking your services online? To find out why this is so important, and the ways in which iCarol can help you meet this challenge head on and be successful, join one of our regular webinars about offering Online Emotional Support using iCarol.
Available space is filling up fast! If you haven’t already, please be sure to register for our Quarterly Enhancement Review scheduled for next Wednesday January 6th at 12pm EDT.
Because iCarol is a web-based program, our software is updated and new features deployed via regular releases. In this webinar we plan to review some of our best and most useful features from recent months, and give you a few exclusive sneak peeks at features being released very soon. Just some of the advantages of these new tools? You can:
Improve your chat and text service delivery
Increase productivity and efficiency when providing resource and referral services
Enhance communication within your networks
Meet your follow-up mandates with less impact on your staff
Gather data from the public, your clients, potential volunteers and others via new channels
We hope you can join us next week and hear in person about all the latest tools that help your daily workflow. Please click the link below to register. Can’t join us on the 6th? The webinar recording will be up on our site shortly after the webinar ends.
On Tuesday the The Substance Abuse and Mental Health Services Administration (SAMHSA) announced they’ll accept applications for up to $2.1 million for the National Suicide Prevention Lifeline Crisis Center Follow-Up program grants for up to 3 years. This program promotes systematic follow-up assistance to suicidal persons who call the Lifeline and persons discharged from partnering emergency departments.
Grantees will provide telephone follow-up to Lifeline callers who have been assessed at imminent risk of suicide and emergency interventions.The positive effects of follow-up for those having thoughts of suicide is apparent and confirmed in many studies. This particular program has provided life-saving intervention to many people since 2008.
SAMHSA is projected to provide an estimated six selected crisis centers with up to $115,000 per year for up to the next three years. Actual award amounts may vary and depend on the availability of funds. For more information and to apply, visit SAMHSA’s website.
The article discusses several theories on potential contributing factors including:
Ease of access to high lethality means like firearms
A “Cowboy up” attitude to addressing problems, and resistance to asking for help
Limited access to sufficient mental health care — The Department of Health and Human Services says 55% of counties in the United States have no psychologists, psychiatrists or social workers
Stigma of mental health treatment exacerbated by lack of anonymity
If interested, you can read the full article here.
What do you think of the findings outlined in the article, and the contributing factors they pose? If your helpline is in a rural area, would you agree with what’s outlined in the article? How is your community addressing these issues? We’re interested to hear what you think, leave us a comment!
Reaching out to talk about your problems and stresses can be tough for anyone, especially teens. According to the staff of Kids Help Phone, teen boys are less likely to reach out than their female counterparts, accounting for only 1 in 5 of their contacts. By the time they do contact someone, the situation has often become critical or even life threatening.
In an effort to encourage young men to reach out about any topic, big or small, Kids Help Phone has launched Bro Talk, a service aimed specifically at teen guys. The newly launched website provides information about topics of concern to teen boys, real life stories, an FAQ about the service, and provides multi-channel communication options for them to speak to Kids Help Phone counsellors. Bro Talk was made possible by the Movember Foundation, a global men’s health organization.
We’re honored to be working with Kids Help Phone on this and other projects, and we’d like to thank them for stopping by our Toronto office with some of these cool Bro Talk tee shirts! We think Mike and Spike made the perfect bro models!
Learn more about Bro Talk by visiting the website, and check out the news story below.
Last week Eliisa, Jackie, and I spent time in Detroit at the annual conference held jointly by the National Association of Crisis Organization Directors (NASCOD) and CONTACT USA (CUSA).
The conference was held in the Renaissance Center, which is an incredible complex of several buildings right on the Detroit waterfront. The complex contains the Marriott Hotel, a number of restaurants and a food court, business offices, a GM showroom, and more. It’s a bustling center filled with activity and industry and a pretty cool place to visit.
Photo shared from the Marriott website
Attending these conferences serves a couple of purposes for us. It gives members of our team a chance to meet in person to work on projects that we’re otherwise working on virtually together. While working through online meetings is very productive and has its perks, there’s something to be said for changing it up periodically and getting to nail out some stuff together in the same room. I’m happy to say we had a couple great work sessions that are going to result in some pretty awesome stuff for iCarol.
Jackie, Eliisa, Dana (photographer) and Britt (joining us virtually from Germany!) all working together on marketing and business development activities
Of course one of the other reasons we attend these conferences is to meet up with members of the helpline industry, whether it’s getting some facetime with the clients we know and love, or getting the chance to talk to new friends about iCarol. On Wednesday night we went out to dinner with several leaders of both NASCOD and CUSA for a fantastic meal at Andiamo in the Renaissance Center.
Our dinner was delicious but what was really great was the chance to catch up with the members of these groups, hear about what’s going on at their crisis centers, and discuss all the wonderful and difficult things about operating a helpline. Plus it’s so nice getting to know everyone a little better and just relaxing a bit. Oh and the chocolate tuxedo cake. I mean, for real you guys, it was incredible. So life changing I had to tweet about it.
Our first stop was at Common Ground. This organization is located in Pontiac, Michigan and provides numerous services to the community. Just a few services they offer include: Mobile crisis, face-to-face assessment, crisis intervention and stabilization, crisis residential units, shelter and residential counseling to runaways, victim assistance program, mental health first aid training, and 24-hour helpline that responds via phone, chat, and text. And that really just scratches the surface, I encourage you to explore their website to learn all about their wonderful programs.
We got to tour most of this facility and I found it to be such a welcoming, safe space. You could tell that a lot of care is taken to make the center feel warm and comfortable, for instance the residential unit did not feel at all cold or sterile or “hospital-esque.”
A traveling exhibit featuring art by consumers was on display.
One interesting stop we made on the tour was to one of the recreational rooms which also housed a beautiful kitchen. The executive chef was preparing a special birthday dinner for one of the consumers, and noted that in addition to providing nourishing meals there were components to his work that involved teaching their consumers about food prep, healthy eating, and also providing some counseling services.
The meal being prepared smelled very enticing!
A personal highlight of the tour was getting to see Common Ground’s 24 hour call center. We’re honored to have these guys in the iCarol family and it’s always a treat to see the space in which these hardworking crisis professionals are providing their services. Common Ground provides 24 hour phone support, but they also use iCarol to provide chat and texting to their community. In fact, they’re one of several clients who have gone the way of text-enabling their existing helpline number, which means people can text into the same number that they call. We’re glad to hear that this is going great for Common Ground, and other clients are loving it, too. We’ll be bringing you some success stories around text-enabling in another blog at a later date, but for now you can read more details about text enabling here.
Eliisa with the staff of Common Ground’s 24 hour helpline.
Next up was a visit to Neighborhood Services Organization back in Detroit. Housed in former Bell Yellow Pages facility, as soon as you arrive you can tell that this $50 million community investment was a real labor of love for all involved. You can check out photos of the renovation here and a video on the building’s history and renovation here.
A beautiful mural depicting the Bell Building greets visitors and residents at the entrance.
One program of NSO found in the Bell Building is their Emergency Telephone Service and Suicide Prevention Center (ETS/SPC) which has provided free, 24-hour telephone crisis intervention, suicide prevention and information and referral services for over 37 years. According to NSO’s most recent annual report, in 2014 they responded to 65,743
callers including 750 who were experiencing a suicidal crisis.
LaNeice Jones, Vice President of Programs for NSO and one of our conference hosts, gives us a tour of the call center.
The building also houses NSO staff offices, and contains 155 furnished, one-bedroom apartments for adults who are working their way beyond their former homelessness. NSO provides a full spectrum of services for the residents, including case management, addictions and mental health treatment, and education on financial literacy and nutrition classes. Having all these services located in a single location and easily accessible to the residents helps address the root causes of homelessness and helps restore lives.
At the Bell Building there is also a health care clinic which serves not just residents, but other members of the community. And the facility also includes amenities like a gym, fitness room with treadmills and other exercise equipment, computer lab, chapel, and recreation areas.
Indoor landscaping beautified one common area.
A gymnasium and rooftop garden were among the many amenities.
If I had to pick one overarching theme or message as I walked through Neighborhood Services Organization it was “Home.” This place is so much more than housing. Yes, it puts a roof over someone’s head, but they are also treating the whole person and addressing the challenges that contribute to homelessness. And all this occurs in a beautiful space that brings dignity to their journey, a place where a true community is formed. So, yes, “Home” is such a fitting word. And ironically as I was writing this blog I found this touching video that perfectly sums up that sentiment.
After our tours we headed back to the hotel, but LaNeice had a surprise in store for us first! We stopped at the original location of Motown Records! It was very cool to see this historical site where some of America’s greatest music hits were born.
Stop in the name of love! Dana, LaNeice, and Eliisa pay tribute to The Supremes.
The rest of the conference itself was filled with compelling and highly educational sessions, and we’re sure all the attendees left feeling energized. If you want to catch up on what it was like to attend, check out the hashtag #CrisisDir15 on Twitter. All of us tweeting throughout the conference included this in our tweets and by searching it you can follow along and feel as if you were right there with us (though I hope this blog also accomplished that, too 🙂 ).
If you want to get in on all the fun for future conferences, we highly recommend NASCOD membership and CONTACT USA accreditation. Both of these organizations offer such great resources to their members and are of extreme value to any helpline.
We’re so thankful to have been a part of this conference! Special thanks goes out to the Board of Directors for both NASCOD and CUSA, as well as our conference hosts LaNeice and Lisa who truly made everyone feel welcome and at home in Detroit.
The Substance Abuse and Mental Health Services Administration (SAMHSA) will provide up to $46.8 million in funding over the next few years to support suicide prevention programs as well as those that meet the emotional needs of people affected by disasters.
According to a SAMHSA press release, one grant for up to $18.6 million over the next three years will be awarded to Link2Health Solutions, Inc. of New York, which manages the National Suicide Prevention Lifeline (Lifeline) and the National Disaster Distress Helpline (Helpline).
The Lifeline, a national network of suicide prevention helplines which can be reached by dialing 1-800-273 TALK (8255) or via live chat through their webside, will be receive up to $15.9 million from the grant so they can continue to administer and grow the network.
Since its inception, the Lifeline has responded to 7,514,238 calls from people in crisis. Last year it responded to more than 1.3 million calls, which is an average of 3,719 calls daily, nationwide.
Our congratulations and continued appreciation goes out to the helplines that provide this service, many of whom we’re honored to have as clients. You can click here to read the full press announcement.
We’re very happy to help spread the word that the Bell Let’s Talk initiative has been extended for five years, with funding increased to $100 million!
Read more here. You can also read Bell’s announcement here.
This is excellent news for Canadian mental health initiatives. Congratulations to all the agencies that benefit from this campaign, and we look forward to participating in Bell Let’s Talk for years to come!
We recently enhanced the “Follow-up Activity” section of call report forms to allow for scheduling several follow-ups at the time that the original form is being filled out. Previously you could add just one initial follow-up activity when first filling out a new call form. Scheduling additional follow-ups was possible, but it required that you first submit and then view or edit the report form before adding additional activities. These additional steps are now unnecessary.
Here’s how this capability works:
1. If you’re only scheduling one follow-up for the client, do what you have always done, which is to fill out your reporting form, fill out the Follow-up Activity information on the ‘Finish’ tab of the form, and then Submit the form.
Important Note: If you only want to add one follow-up activity, follow the steps above as written. You DO NOT need to click the “Add New Follow Up” button. If you do, then enter the follow-up details again, two follow-up activities will be created. The Add New Follow Up button is only to be used if you want to add more than one follow-up activity at a time.
2. If you know at the time the initial report form is being created that this client should receive not one, but several follow-ups, you can schedule several follow-ups at this time, before submitting the form. After scheduling the first follow-up, click the Add New Follow Up button to save this follow-up and create an additional follow-up.
3. Once the first follow-up has been scheduled, you’ll see it listed under the Scheduled Follow-ups area. Then, your follow-up activity will be clear once again and you can now schedule an additional follow-up. Once the information is complete, click the Add New Follow Up button as you did before to add this second follow up.
4. You can follow steps 2 and 3 as many times as needed to scheduled a series of follow-ups for this client, before clicking the Submit button once finished. If at any point you make a mistake when filling out follow-up details, the Clear Follow Up button can be used to clear all details entered.
You’ll still be able to add additional follow-up activities in both View or Edit mode of report forms just as you always could, but these new capabilities allow for a more efficient process if you’d like to schedule several follow-ups right from that first, newly created form.
There are many scenarios in which you may know during the first interaction that a help-seeker will want or need several follow-ups. One example is shown in our screenshots above, where a caller presenting with thoughts of suicide may need several follow-ups to stay in touch and help them maintain a safety plan. In fact, many authorities on suicide prevention best practices suggest that ongoing follow-ups from crisis contact centers are an important part of successfully seeing someone safely through a period of intense suicide ideation.
Other examples of multiple follow-up planning during the initial interaction could be planning out a series of surveys with a caller, or a series of follow-ups to follow their progression through an application process or other ongoing activity.
By being able to set out and schedule these follow-ups all at once when completing the initial form documentation, your staff and volunteers will save some additional steps and clicks, which saves time and more quickly gets them back and available for the next call, chat, or text.