Have questions?  phone +1 888-4-iCarol

Follow Us! iCarol helpline software iCarol helpline software iCarol helpline software     |    FREE TRIAL     |     SIGN IN
Logo
Logo

Posts Tagged ‘webinars’

iCarol Webinar: Suicide Prevention through Emergency Department/Crisis Center Partnerships

webinar

On Wednesday, October 4th at 1pm EST, iCarol will host a webinar on the topic of Crisis Center/Emergency Department (ED) partnerships, specifically those where crisis centers make follow-up calls to discharged patients who came to the ED presenting with suicidal thoughts or behaviors.

Research shows that for about 1 in 5 deaths by suicide, the person had actually visited their local emergency department in the weeks before their death. While hospital EDs can keep a person safe in the short-term and provide referrals to long-term care, they aren’t often the best resource to handle the complex and ongoing mental health and emotional needs of someone who is struggling with thoughts of suicide. Most people who visit an ED for concerns related to suicide are discharged after a very short period of time, and the discharge plan often doesn’t involve ongoing direct contact to check and see how the person is doing following their visit, potentially leaving the patient feeling lost and unsupported.

This is where more and more helplines are stepping in. Crisis Centers across North America have engaged in partnerships with their local emergency department to help provide care for ED visitors or discharged patients in the form of follow-up calls. Because crisis center professionals have the best knowledge, training, and resources to provide ongoing care such as this, EDs will make connections between the ED visitor to the crisis center. From there, crisis centers talk to the patient and make a series of follow-up calls or texts to the visitor to keep them feeling supported and engaged with a safety plan. Crisis centers are also best-equipped to see that a person receives referrals to more long-term mental health care or other needed referrals that can help resolve issues compounding a person’s distress and desire to end their life.

During this hour-long webinar, we’ll invite presenters to discuss first-hand experience of these partnerships:

    Charissa Tvrdy is a Lead Crisis Clinician and Hospital Follow-Up Coordinator at Rocky Mountain Crisis Partners. Ms. Tvrdy is responsible for oversight and project management of RMCP’s Hospital Follow-Up program. She works as a liaison between RMCP and participating Colorado emergency departments. Ms. Tvrdy assists call center staff in the training, implementation, quality assurance and daily operations of the program. Ms. Tvrdy received her Master of Science in Counseling Psychology from The University of Kansas. She has experience working in a call center serving people experiencing behavioral health crisis. Ms. Tvrdy also has clinical experience within a Community Mental Health Center.

    Dr. Michael Allen built the model Comprehensive Psychiatric Emergency Program at Bellevue Hospital. He was chair of the APA’s Task Force on Psych Emergency Services, president of the Am Assoc for Emerg Psychiatry, member the NIH Emergency Medicine Roundtable, a National Suicide Prevention Lifeline steering committee member, a STEP-BD, ED SAFE and PRISM investigator and an author of the Suicide Prevention Resource Center’s ED Decision Support Guide. He has served as a subject matter expert for the US DOJ Civil Rights Div, CMS, NIMH, the Joint Commission and SAMHSA. He was instrumental in forming the Colorado Suicide Prevention Commission and the Colorado National Collaborative. He is currently Professor of Psychiatry and Emergency Medicine at the Johnson Depression Center, University of Colorado Anschutz Campus and Medical Director of Rocky Mountain Crisis Partners.

    Caitlin Peterson is the Coordinator of Best Practices in Care Transitions for the National Suicide Prevention Lifeline, working closely with crisis centers, professional organizations, community partners, and mental health providers to support and advocate for follow-up and partnership with crisis centers. Caitlin has worked in the mental health, crisis intervention, and suicide prevention field for over 10 years, 7 of those in various positions, and later manager, of a blended suicide prevention and information and referral hotline. She has a Master of Science degree in Marriage & Family Therapy from the University of Rochester School of Medicine and Dentistry.

We hope you can attend — space is limited so please register ASAP if you’re interested in joining the live presentation. For those who can’t join us, we’ll have the recording available on our website at a later date. To learn more about this webinar and to register, click the button below.

Watch Now

Continue Reading No Comments

Latest iCarol Enhancement Review Webinar – Recording Available Now

New Features copy

It’s important to us that our customers know about feature enhancements and learn about them in various ways to accommodate their varying learning and communications preferences. That’s why we regularly hold webinars to provide a summary of the major enhancements applied to iCarol in recent months, and explain to attendees how the enhancements help you at your organization.

For those who couldn’t join us live during out recent installment of our iCarol Enhancement Review Webinar, that recording is now available online for you to watch at your convenience.

Watch Now

Continue Reading No Comments

iCarol Webinar: Assessing Risk of Intimate Partner Violence

Webinars

Your helpline is a trusted source of listening support, and even if you don’t advertise your service as specializing in topics of intimate partner violence or sexual violence, there’s a good chance many of the people that reach you are at risk.

Join us for a free webinar to learn more about using the Spousal Assault Risk Assessment (SARA) tool to help assess one’s risk, explore ways to reduce that risk, and provide assistance to your clients.

When: Wednesday January 18, 2017

Time: 1pm EDT

You Will Learn:

  • About different types of risk assessments
  • The goals of using the SARA risk assessment
  • The differences between Dynamic and Static Risk Factors
  • What information should be available to complete an assessment
  • Ideas for implementing use of this tool at your helpline
  • And more!

Presenter: Dustin MacDonald is a Registered Social Service Worker (RSSW) who has been involved with helplines including Distress Centre Durham for the previous 5 years, as well as performing quality assurance, producing analytics and forecasting for the Ontario Online & Text Crisis Services program of Distress and Crisis Ontario. He brings to these roles an understanding of statistics and experience performing a variety of program evaluations and assessments. We’re very pleased to welcome him as our presenter.

We hope you can join us for this webinar!

Continue Reading No Comments

Quarterly Enhancement Webinar coming soon

Webinars w gray

It’s almost time for our next Quarterly Enhancement Review Webinar, the first of 2017, which will occur on Monday January 9th at 1pm EDT.

In this webinar we’ll review several features released to iCarol in recent months, plus we’ll speak a bit to enhancements coming soon.

These webinars are typically most beneficial and interesting to current iCarol clients who are Program Managers or Directors and use iCarol at an Admin or Supervisor security level, or those who are considering subscribing to iCarol. That said, all are welcome to attend.

This is part of our commitment to providing excellent communication about iCarol capabilities, updates, and enhancements on a regular basis. We hope you’ll join us!

Interested, but can’t make it on the 9th? No worries, we’ll have the recording available on our website shortly after the live broadcast.

Continue Reading No Comments

iCarol Webinar: Introduction to Calculating Social Return on Investment

dollar symbol

Do you want to write more compelling reports for funders and investors? One way to do that is to turn intangible outcomes into measurable financial quantities so they can learn what kind of return they can expect to get for their investment.

To learn more on this topic, you’re invited to attend an upcoming free webinar, “Introduction to Calculating Social Return on Investment” on November 15th at 1pm EDT.

We’re delighted to welcome Dustin MacDonald as our presenter. Dustin is a Registered Social Service Worker (RSSW) who has been involved with helplines including Distress Centre Durham for the previous 5 years, as well as performing quality assurance, producing analytics and forecasting for the Ontario Online & Text Crisis Services program of Distress and Crisis Ontario. He brings to these roles an understanding of statistics and experience performing a variety of program evaluations and assessments.

Space is limited — register today!

Continue Reading No Comments

iCarol Presents: Using Data Repositories to Build Partnerships and Explore New Revenue Streams

Webinars w gray

You invest a lot of time collecting and then maintaining your database of community referrals so that you can connect your clients with the resources that can help them. But did you know that other organizations like hospitals, government agencies, corporations, and others have uses for that data, and are interested in partnering with you to access it?

Join us on Tuesday October 4th at 2pm EST for a webinar presented by iCarol Co-founder and CTO Neil McKechnie, to learn more about iCarol’s vision for creating data repositories that will help you build partnerships, open up new sources of funding, and most important of all, help more people.

Continue Reading

Join our next Quarterly Enhancement Review Webinar

Webinars w gray

It’s that time again! Our next Quarterly Enhancement Review Webinar will be happening soon: Tuesday September 13th at 1pm EDT.

In this webinar we’ll review some of the features recently released to iCarol that help you:

  • Build partnerships and add new revenue streams
  • Improve service delivery to chat visitors
  • Expand service hours for Live Chat and Texting
  • Grow your resource database without investing more staff time
  • …and more!

We’ll also discuss how the new features can be used in your day-to-day work, and how they can improve and expand your service offerings.

The webinar is typically most beneficial and interesting to current iCarol clients who are Program Managers or Directors and use iCarol at an Admin security level, or those who are considering subscribing to iCarol. That said, all are welcome to attend.

This is part of our commitment to providing excellent communication about iCarol capabilities, updates, and enhancements on a regular basis. We hope you’ll join us!

Interested, but can’t make it on the 13th? No worries, we’ll have the recording available on our website shortly after the live broadcast.

Continue Reading

Update call on Zika today at 4:30pm EST

White House Logo

In an email distributed today, The White House announced that officials will hold an update call on the Zika virus. We realize many of helplines, particularly in the 2-1-1 or information and referral sector, are receiving calls, chats, and texts about Zika and are always looking for new information to use as they update resources.

The email announcement reads:

    Please join Amy Pope, Deputy Assistant to the President and Deputy Homeland Security Advisor at the White House and CDC Principal Deputy Director Anne Schuchat on Tuesday, May 10th at 4:30pm ET as they share updates on the President’s plan to prepare for and respond to the Zika virus at home and abroad, as well as an update on CDC guidance.

    WHEN: Tuesday, May 10th at 4:30 pm ET

    RSVP: Use this link to RSVP for the call. For closed captioning, please visit this website and use code 2941599

    This call is off the record and for engagement purposes.

Continue Reading

Update call on Zika today at 2pm EST

mosquito zika virus

In an email distributed today, the US Department of Health and Human Services announced that CDC officials will hold an update call on the Zika virus. We realize many of helplines, particularly in the 2-1-1 or information and referral sector, are receiving calls, chats, and texts about Zika and are always looking for new information to use as they update resources.

The email announcement reads:

    Please join Dr. Anne Schuchat, CDC Principal Deputy Director, and Anne Reid, Counselor for Science and Public Health to the Secretary, on Tuesday, April 26th at 2:00pm ET as they share updates on the Department’s plan to prepare for and respond to the Zika virus at home and abroad, as well as an overview of Secretary Burwell’s trip to Puerto Rico. Dr. Judith Monroe, President and CEO of the CDC Foundation, will be on the call to discuss the CDC Foundation’s role working with external partners in support of CDC’s Zika virus response.

    Date: Tuesday, April 26th

    Time: 2:00 pm ET

    Dial In: 888-455-0031

    Passcode: 6166680

    This call is off the record and for engagement purposes.

Continue Reading

Upcoming webinars via Mental Health America

Webinars

Mental Health America is participating in several free webinars this month.

Peer Supports for Transition-Aged Youth
Date: Wednesday April 6, 2016
Time: 2pm EDT
Transition-Aged Youth(TAY), including foster youth, youth who have been through the juvenile justice system, and youth with mental health diagnoses, have unique needs that are often unaddressed. At this crucial stage . . . Read more and register

Peer-Run Respite Programs
Date: Thursday, April 14, 2016
Time: 2pm EDT
Peer-Run Respite Programs serve as successful alternatives to hospitalization or other traditional crisis services with focuses on support, hope, and . . . Read more and register

Best Practices in the Use of Self-Directed Care to Support Recovery in Women
Date: Thursday, April 21, 2016
Time: 2pm EDT
Building relationships and support systems is an important part of recovery. Mental Health America’s highly innovative It’s My Life: Social Self-Directed Care program combined . . . Read more and register

Continue Reading
Get in touch: +1 888-4-iCarol
Copyright © 2017 iCarol