Our next webinar is coming up on Wednesday, March 7th at 1pm EST. Traditional competency frameworks are very much based on employment and paid career opportunities. But what if these frameworks could be applied to volunteer work that could help volunteer coordinators, managers, and others identify the best potential volunteers for a position?
That’s the topic that our presenters, Laura Mayer and Liz Barnes, will discuss in our webinar. They created a volunteer competency framework that helps identify and define a high performance volunteer, and refines the recruiting process to predict which candidates will perform successfully and stay with the agency for a long time. The framework helps take that “gut feeling” you may have about who will be a great volunteer during their interview, and put its into a measurable format.
About Our Presenters:
Laura Mayer, Director, PRS CrisisLink
Ms. Mayer is the Program Director at PRS CrisisLink, a 24-hour crisis hotline, textline and telephone reassurance program serving northern Virginia and the District of Columbia. PRS CrisisLink is a program of Psychiatric Rehabilitation Services, Inc. and exists so that individuals living with mental illness, substance use disorders, mild intellectual disabilities, autism spectrum disorders, and anyone who faces life crises can achieve safety, personal wellness, recovery and community integration. Ms. Mayer is a graduate of George Mason University’s Community and Global Health program and has brought cost effective and evidence-based suicide prevention programming to the local community. In 2014, Ms. Mayer partnered with the local public mental health system to provide crisis texting to the Fairfax County Public School System and the surrounding communities. Ms. Mayer is a member of the National Suicide Prevention Lifeline Steering Committee, Suicide Prevention Alliance of Northern Virginia, the Fairfax County Youth Suicide Fatality Review Team and mental health promotion workgroups in several jurisdictions. Ms. Mayer is a certified Applied Suicide Intervention Skills Trainer, Suicide Survivor Support Group Facilitator and holds certifications in suicide risk assessment, domestic violence danger assessments and mental health first aid. She has been interviewed and featured by Comcast Newsmakers and NBC4’s Changing Minds Campaign.
Liz Barnes, Assistant Director Plans & Policy, Defense Suicide Prevention Office
Ms. Liz Barnes is the Assistant Director, Plans and Policy at the Department of Defense Suicide Prevention Office. Her portfolio responsibilities include developing suicide prevention, intervention, and postvention policies, guidance, and strategic planning, as well as the Department of Defense lead for the Veterans/Military Crisis Line and BeThere Peer Support and Outreach Call Center. Ms. Barnes served in the United States Army for nine years in the Ordnance Corps and Adjutant General Corps and had a variety of assignments at the installation level, National Guard Bureau, and Army Staff. Since 2009, Ms. Barnes has worked in the Under Secretary of Defense for Personnel and Readiness in a variety of positions focusing on personnel policy, human resources, and congressional affairs. In 2012, Ms. Barnes was selected to assist in the integration efforts of the Department’s recommendations with the Military Compensation and Retirement Modernization Commission. Ms. Barnes is a Board member at Psychiatric Rehabilitation Services (PRS) Inc. and a volunteer hotline and textline crisis worker and core trainer at Psychiatric PRS CrisisLink, in northern Virginia. Ms. Barnes established and co-leads a suicide bereavement support group that fills a gap in services for suicide loss survivors ages 18-24 years old in the Washington Metropolitan area. Ms. Barnes is also an Applied Suicide Intervention Skills Training (ASIST) Trainer. Ms. Barnes holds a Bachelor’s Degree from McDaniel College in Sociology and a Master’s Degree from Georgetown University in Human Resources Management.
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Our next webinar, titled “Building a United Crisis Line Team in Times of Diverse Need,” will be held on Tuesday, February 6th at 2pm EST.
With the stress of crisis call content and increasing volume as well as an expanding spectrum of needs being addressed, it can be difficult to know how best to unify your team and provide them with ample support, supervision and training, while also addressing your own operations, adequate scheduling, and volunteer/staff development.
This webinar, led by Rebecca Stock and Johanna Louie of the Suicide Prevention Center at Didi Hirsch Mental Health Services, will guide crisis center managers and supervisors through addressing these challenges. Attendees of this webinar will learn about expanding the skillsets of their staff and volunteers so that a wide array of topics can be addressed by them on calls and chats, ensuring that the most vulnerable populations are well served. Our presenters will also take us through how to balance the management of day-to-day operations with the needs of the volunteer or staff crisis workers. We’ll also discuss how to pair data and manager expertise to plan for operational and staffing needs. The tools we discuss will accelerate crisis lines’ abilities to balance meeting the increasing demand of people in crisis while caring for a vulnerable team of crisis counselors.
Rebecca Stock joined Didi Hirsch Mental Health Services in 2007 as a Volunteer Suicide Prevention Counselor and since then has become a Supervisor and is now the Program Coordinator for the 24-Hour Crisis Line. As Program Coordinator, Rebecca provides direct supervision of the Shift Supervisors and Crisis Line Counselors and oversees the daily operations of the crisis line. A large part of Rebecca’s duties include interfacing with related community agencies and local colleges, attending meetings with the Department of Social Services, participating in various outreach events. Being part of the Suicide Crisis Line for over 10 years, Rebecca has been trained in ASIST (Applied Suicide Intervention Skills Training) and plays a large role in providing training for new Volunteer Crisis Counselors. In January 2017, Rebecca completed her Masters in Counseling specializing in Marriage and Family Therapy. Rebecca has been touched by losing someone to suicide when in high school and has wanted to erase the stigma since then.
Johanna Louie started at Didi Hirsch Mental Health Services as a Volunteer Crisis Line Counselor in 2013. Currently, she is the Online Crisis Services Program Coordinator and oversees the chat and text services. She is passionate about utilizing technology to break down barriers to mental health services. Johanna is data driven and utilizes her prior experience in consumer insights at The Walt Disney Company to leverage analytics in making operational decisions for the Crisis Line. Her experiences in crisis services also include involvement with the Emergency Shelter Program at Center for the Pacific Asian Families, the Mayor’s Crisis Response Team as well as The Trevor Project. She holds a Master of Science in Human Behavior from the University of Southern California and is currently pursuing her Master of Social Work from Columbia University.
We hope you can join us for this informative webinar. To find out more and register, click the button below.
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Adding on new communications channels people can use to reach your helpline is a critical element of providing effective service to your community in the 21st century. But, while the addition of such contact methods is important, it brings with it a unique set of challenges that crisis centers must be ready to address. Online emotional support, particularly Live Chat, can be extremely anonymous. In fact, that’s part of the appeal for users — the ability to confide in someone without revealing one’s face, voice, and identity sets exactly the stage that many people prefer or need in order to truly open up and reach out for help. In instances where emergency rescue might be needed for a person in imminent danger, the same exciting technology that allows so many in need to access help in the way they prefer can create anxiety and headaches for crisis workers who want to help.
Join us for our next webinar where we’ll delve into the topic of active intervention in the online space, and how this aspect of crisis intervention continues to evolve.
When: Thursday, January 25, 2018
Time: 2:00pm Eastern
Director of Crisis Intervention Services
The Crisis Center of Johnson County
Beau has been part of the crisis intervention/suicide prevention field since 2002, when he started volunteering at his local crisis line. Subsequent experience being a flood recovery outreach counselor after the devastation of 2008 and working with the homeless population after that led him to a staff position with The Crisis Center of Johnson County, where he currently directs crisis intervention and suicide prevention services. He is a current board member for Contact USA, an accrediting body for crisis centers across the United States, and is part of the American Association of Suicidology’s Strategic Media Response Task Force. He has been involved in panel discussions on the intersection of video games and suicide at SXSW and other conferences, and has presented on how tech trends have affected and will continue to affect crisis intervention services.
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The skills and natural abilities that make us great listeners, social workers, and mental health advocates don’t always lend themselves to making us naturally at ease in management roles. Yet, at the heart of every thriving behavioral health organization is a strong and well-functioning team, and these teams often do not exist without adaptive leadership and effective management. As the demands on managers increase and access to resources becomes more elusive, the team’s ability to deliver on its performance indicators becomes even more crucial to program success.
Simply put — you can’t adequately deliver services, maintain funding for your program, and ensure quality performance, enthusiasm and job satisfaction among your staff without effective managers.
We hope you can join us for our next webinar on this topic, scheduled for January 9, 2018 at 1pm EST:
Practicing Effective Management presented by Sarah Bowman and Travis Atkinson of TBD Solutions.
What You’ll Learn:
In this webinar, we’ll provide tangible keys to effective management through strong working relationships, performance communication, delegation, and professional growth. We expect that by joining us you will:
- Learn the four critical behaviors of effective managers: knowing your people, communicating about performance, pushing work down, and growing your people.
- Understand benefits and challenges of managing people in a mission-driven organization.
- Learn how to proactively address the most common challenges faced by managers, including burnout, turnover, poor communication, and lack of accountability.
Space in this free webinar is limited! Click here to register.
Meet Our Presenters:
Sarah Bowman, Associate Consultant, TBD Solutions
Sarah has infused the behavioral health system with infectious energy and a commitment to excellence for over 15 years. Her strong leadership, utilization of data-driven decision making, and focus on outcomes measurement has helped enhance a vast array of behavioral health programs and services. She is a dynamic presenter and trainer, with an excellent track record for building high performing, strengths-based teams.
Travis Atkinson, Associate Consultant, TBD Solutions
Travis has served as a manager and educator for over a decade. A consummate student of management and leadership, Travis has supervised diverse teams and maintains a reputation for getting lasting results and spurring innovation. He has trained hundreds of managers across the Midwest.
Save the date and book your spot — our next Enhancement Review Webinar is scheduled for Monday, December 18, 2017 at 1pm EST!
A reminder that these webinars are a way for us to provide users with a summary of the latest enhancements that have been added to your iCarol systems. This isn’t a training nor do we dive deep into instructions on how to enable or use these tools, though all of that information can be found in our help articles and other training materials inside iCarol. The webinar is our chance to go over what was added, what problems it solves and what direct benefits you could see from using it, along with potential use cases.
Sign up now by clicking the button below. Remember, if you find you can’t make it on the day of the webinar, we always provide a recording and make that available on our website and we also send out a link via email to all those who attended, or those who registered but were absent. We hope to see you there!
On Wednesday, October 4th at 1pm EST, iCarol will host a webinar on the topic of Crisis Center/Emergency Department (ED) partnerships, specifically those where crisis centers make follow-up calls to discharged patients who came to the ED presenting with suicidal thoughts or behaviors.
Research shows that for about 1 in 5 deaths by suicide, the person had actually visited their local emergency department in the weeks before their death. While hospital EDs can keep a person safe in the short-term and provide referrals to long-term care, they aren’t often the best resource to handle the complex and ongoing mental health and emotional needs of someone who is struggling with thoughts of suicide. Most people who visit an ED for concerns related to suicide are discharged after a very short period of time, and the discharge plan often doesn’t involve ongoing direct contact to check and see how the person is doing following their visit, potentially leaving the patient feeling lost and unsupported.
This is where more and more helplines are stepping in. Crisis Centers across North America have engaged in partnerships with their local emergency department to help provide care for ED visitors or discharged patients in the form of follow-up calls. Because crisis center professionals have the best knowledge, training, and resources to provide ongoing care such as this, EDs will make connections between the ED visitor to the crisis center. From there, crisis centers talk to the patient and make a series of follow-up calls or texts to the visitor to keep them feeling supported and engaged with a safety plan. Crisis centers are also best-equipped to see that a person receives referrals to more long-term mental health care or other needed referrals that can help resolve issues compounding a person’s distress and desire to end their life.
During this hour-long webinar, we’ll invite presenters to discuss first-hand experience of these partnerships:
Charissa Tvrdy is a Lead Crisis Clinician and Hospital Follow-Up Coordinator at Rocky Mountain Crisis Partners. Ms. Tvrdy is responsible for oversight and project management of RMCP’s Hospital Follow-Up program. She works as a liaison between RMCP and participating Colorado emergency departments. Ms. Tvrdy assists call center staff in the training, implementation, quality assurance and daily operations of the program. Ms. Tvrdy received her Master of Science in Counseling Psychology from The University of Kansas. She has experience working in a call center serving people experiencing behavioral health crisis. Ms. Tvrdy also has clinical experience within a Community Mental Health Center.
Dr. Michael Allen built the model Comprehensive Psychiatric Emergency Program at Bellevue Hospital. He was chair of the APA’s Task Force on Psych Emergency Services, president of the Am Assoc for Emerg Psychiatry, member the NIH Emergency Medicine Roundtable, a National Suicide Prevention Lifeline steering committee member, a STEP-BD, ED SAFE and PRISM investigator and an author of the Suicide Prevention Resource Center’s ED Decision Support Guide. He has served as a subject matter expert for the US DOJ Civil Rights Div, CMS, NIMH, the Joint Commission and SAMHSA. He was instrumental in forming the Colorado Suicide Prevention Commission and the Colorado National Collaborative. He is currently Professor of Psychiatry and Emergency Medicine at the Johnson Depression Center, University of Colorado Anschutz Campus and Medical Director of Rocky Mountain Crisis Partners.
Caitlin Peterson is the Coordinator of Best Practices in Care Transitions for the National Suicide Prevention Lifeline, working closely with crisis centers, professional organizations, community partners, and mental health providers to support and advocate for follow-up and partnership with crisis centers. Caitlin has worked in the mental health, crisis intervention, and suicide prevention field for over 10 years, 7 of those in various positions, and later manager, of a blended suicide prevention and information and referral hotline. She has a Master of Science degree in Marriage & Family Therapy from the University of Rochester School of Medicine and Dentistry.
We hope you can attend — space is limited so please register ASAP if you’re interested in joining the live presentation. For those who can’t join us, we’ll have the recording available on our website at a later date. To learn more about this webinar and to register, click the button below.
It’s important to us that our customers know about feature enhancements and learn about them in various ways to accommodate their varying learning and communications preferences. That’s why we regularly hold webinars to provide a summary of the major enhancements applied to iCarol in recent months, and explain to attendees how the enhancements help you at your organization.
For those who couldn’t join us live during out recent installment of our iCarol Enhancement Review Webinar, that recording is now available online for you to watch at your convenience.
Your helpline is a trusted source of listening support, and even if you don’t advertise your service as specializing in topics of intimate partner violence or sexual violence, there’s a good chance many of the people that reach you are at risk.
Join us for a free webinar to learn more about using the Spousal Assault Risk Assessment (SARA) tool to help assess one’s risk, explore ways to reduce that risk, and provide assistance to your clients.
When: Wednesday January 18, 2017
Time: 1pm EDT
You Will Learn:
- About different types of risk assessments
- The goals of using the SARA risk assessment
- The differences between Dynamic and Static Risk Factors
- What information should be available to complete an assessment
- Ideas for implementing use of this tool at your helpline
- And more!
Presenter: Dustin MacDonald is a Registered Social Service Worker (RSSW) who has been involved with helplines including Distress Centre Durham for the previous 5 years, as well as performing quality assurance, producing analytics and forecasting for the Ontario Online & Text Crisis Services program of Distress and Crisis Ontario. He brings to these roles an understanding of statistics and experience performing a variety of program evaluations and assessments. We’re very pleased to welcome him as our presenter.
We hope you can join us for this webinar!
It’s almost time for our next Quarterly Enhancement Review Webinar, the first of 2017, which will occur on Monday January 9th at 1pm EDT.
In this webinar we’ll review several features released to iCarol in recent months, plus we’ll speak a bit to enhancements coming soon.
These webinars are typically most beneficial and interesting to current iCarol clients who are Program Managers or Directors and use iCarol at an Admin or Supervisor security level, or those who are considering subscribing to iCarol. That said, all are welcome to attend.
This is part of our commitment to providing excellent communication about iCarol capabilities, updates, and enhancements on a regular basis. We hope you’ll join us!
Interested, but can’t make it on the 9th? No worries, we’ll have the recording available on our website shortly after the live broadcast.
Do you want to write more compelling reports for funders and investors? One way to do that is to turn intangible outcomes into measurable financial quantities so they can learn what kind of return they can expect to get for their investment.
To learn more on this topic, you’re invited to attend an upcoming free webinar, “Introduction to Calculating Social Return on Investment” on November 15th at 1pm EDT.
We’re delighted to welcome Dustin MacDonald as our presenter. Dustin is a Registered Social Service Worker (RSSW) who has been involved with helplines including Distress Centre Durham for the previous 5 years, as well as performing quality assurance, producing analytics and forecasting for the Ontario Online & Text Crisis Services program of Distress and Crisis Ontario. He brings to these roles an understanding of statistics and experience performing a variety of program evaluations and assessments.
Space is limited — register today!