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Tell me more about iCarol’s support functions

How does iCarol support us on our training needs, inquiries and change requests?

During the process of evaluating iCarol as their helpline management software clients have frequently asked about our support functions, how accessible they are and if fees involved. They have been delighted to hear that we offer several well integrated training and support options at no additional cost. We offer: Online training material and a help system for immediate support. A highly experienced, responsive support team is available for specific cases. An extensive admin tool that allows many changes to be done right from within your own system. Click here to read more about our support functions.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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