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What iCarol Customers Are Saying…

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“iCarol is the most innovative and comprehensive software for helplines. Their team has been incredibly easy to work with.”

– Lyn M., Director

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“I was skeptical about switching to another data program that wasn’t going to do what we really needed to do – iCarol isn’t like that. Its customizable and awesome to work with. All our volunteers and staff love it and scheduling and supervision have never been easier.”

– Tom B., Deputy Director

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“iCarol helped our agency improve our caller documentation, allowed us to communicate even more effectively with our crisis line volunteers, and provided statistical analysis and reports. There were many more convenient features we had not expected!”

– Ting Ting, Crisis Line Program Director

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“The iCarol team was helpful, informative, and patient working with our organization to understand what all the iCarol system could do to help make our jobs easier. They had a comprehensive understanding of our needs and helped walk us through customizing features to make the system work more effectively for our program. Thank you again for helping us and teaching us! It will make a huge difference in how we run our program!”

– Deborah T., Contract and Community Relations Supervisor, 2-1-1/LIFE LINE

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“We’ve been very impressed by the responsiveness and professionalism of the whole iCarol team. Deploying one software solution for 211 Canada-wide poses many challenges. These have been tackled both creatively and sensitively by a company truly committed to help us take 211 to an entirely new level.”

– Bill M., Executive Director, 211 Canada

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“After using iCarol for many years now, we can’t remember how we got along before the switch! Having real-time statistics and the ability to make changes to the data we collect allows us to be responsive to funders and our community. Thanks, iCarol!”

– Suzi B., Division Director, Community Support Services, 2-1-1 Western Maryland

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“Can’t say enough about how responsive your team has been.”

– Myrna H., Executive Director, British Columbia 211

“The iCarol team was very attentive to our transition needs from RFP to implementation. Our dedicated iCarol project manager for the transition was a pleasure to work with and did an excellent job of keeping things on track!”

– Tanya B., Senior Vice President, Connecticut 211

iCarol empowers us to do what we want with our data.”

– Scott R., Director of Data Solutions, Connecticut 211

“We are happy to report that the transition to iCarol is complete and we want to compliment the whole iCarol staff on their responsiveness with assisting us throughout this rigorous process. Whenever we had an issue, they were right there to assist with answering our questions, clarifying system functions, providing training, and implementing changes that were requested, whenever possible. Our Call Center and Information Services staff’s transition to iCarol went smoothly, which was most positive also. Thank you, iCarol!”

– Theresa Baylock, Information Services Manager, Connecticut 211

“We have found iCarol to be exceptionally responsive to our needs. The program is easy to use and well liked by our information and referral specialists.”

– Patty B, Director, Delaware 211

“iCarol has been the best thing to happen to us to increase our efficiency and productivity at the Illinois Domestic Violence Hotline. We love our database and all that it can do for us and for our callers. Thank you, iCarol!”

– Gwyn K., Director, Illinois Domestic Violence Hotline

“Ask anyone here in our office and you will know I can talk all day about how incredible iCarol is.”

– Kevin W., Program Director, Dial Help Community Support & Outreach Center

“I wanted to let you know that we have just completed our implementation of iCarol and had an excellent experience with Carmen. Carmen guided us through the process with care, clearly communicated at every step along the way, and shared best practices from other organizations. She assisted in troubleshooting when difficulties arose, and escalated to the right team to resolve those issues. I am confident that the few remaining questions will be resolved in a similar fashion. I have been through other database implementation processes in my career, and this was by far the best. Thank you for employing such competent staff!”

– Ben R., PhD Direct Programs Operations Manager

“iCarol’s Outbound Calls feature allows our staff and volunteers quick and easy access to our Telecare client list, homebound seniors whom we call daily for a check-in and medication reminders. We love it.”

– Kate R., Program Manager

“Westcoast Child Care Resource Centre has been using the iCarol database for our child care referrals since 2017. iCarol’s flexibility and versatility allows us to adapt it in different ways to provide clients with exactly the resources they need. Such features like the postal code search works really well for families who live in between neighborhoods. We can search for centres that are within a certain number of kilometers from their location. The ease of calculating the monthly statistics is a huge asset. Generating a report with that information is fast and simple.

During the early days of the Covid-19 pandemic, we were required to generate a variety of reports and statistics that were different from our usual reporting. iCarol was so easy to adapt to during that time and then reverse the changes when needed, too, was simple. Reports are generated fast and are reliable. We are pleased that iCarol continues to build upon the features and improve performance.”

– Crystal Janes, Director of Programs, Westcoast Child Care Resource Centre

“All the iCarol staff have been so helpful and friendly and I really appreciate it. Some companies make you feel dumb for not knowing how to do things or they seem frustrated if you ask too many questions, but I never feel that way with iCarol! So thank you!! We just started using iCarol but already our staff love it because it is so easy to use and intuitive. We are excited about what iCarol can do for us!”

– Christina, Program Coordinator

“iCarol has continuously met and exceeded our expectations both technically and financially. iCarol combines service passion with technical expertise to empower high-impact collaborations between vendor and non-profit. After working with countless other data systems, there are no other vendors which match iCarol in their technical support, responsiveness, innovation, feedback utilization, and staff transition ease when needed. We have over a dozen different programs using iCarol, both helpline and non-helpline, and iCarol is flexible enough to work for all of them.”

– Katherine D., Data Manager, Family & Children’s Service

“We have been so pleased to work with iCarol to implement text and chat access to our National Problem Gambling Helpline Network. We look forward to integrating additional features such as shift management and shared referral resource database technology into the Network, which is the world’s largest problem gambling information and referral resource with over 295,000 calls received last year alone. iCarol’s combination of technical expertise and commitment to customers in the helping profession has resulted in an ideal partnership.”

– Keith S. Whyte, Executive Director, National Council on Problem Gambling

“The transition from our old system to ICarol was seamless. They are very professional and cater to non-profits. We now have Live Chat, Text and Phone in one database. This really makes it easy on the clients as they can choose which way they want to contact us for assistance. It also makes it easy on the Specialists as there is only one platform that they need to use in order to help people.”

– Brian K., Director of HelpLine Operations, Florida Council on Compulsive Gambling

How can iCarol help your organization?