Upcoming Changes to ‘Help’ Area in iCarol
Are you familiar with the iCarol Help Library, where you go to watch video tutorials, recordings of training webinars, read help articles, and more? Even if you aren’t familiar with our existing iCarol Help Library, you aren’t going to want to miss the important, exciting news we’re about to share with you!
In recent years, iCarol has continued to evolve and grow to best meet the needs of our clients. With that growth, we recognize our Help Library needs to be updated to reflect the evolution we’re sure you’ve all seen.
That is why our team at iCarol is working hard to redesign the entire Help Library as you know it today. The following are some important changes we’d like to highlight that you’ll be seeing in the coming months:
New Guides: Some users may already be familiar with the ‘Get started!’ menu, which contains Guides that walk you through different tasks that you need to complete in iCarol. Our team is working to develop these Guides to help with your training needs. Watch out for more details in future blogs!
Update existing training materials: Some training material you may be used to accessing could be unpublished for a variety of reasons. The biggest reason is because we are re-evaluating our existing style guide and making changes to the way information is presented to you. So if you find yourself unable to locate training material you previously had access to, simply have a designated Support Contact from your organization go to Help in the left side menu to submit a case requesting information.
Overall Redesign: In addition to the changes outlined above, the entire look and flow of the Help Library is being updated to incorporate the same growth you’ve seen in other areas of iCarol. This means if you are used to searching the library a certain way, you will need to be aware of the changes so you can know how to still search for the information you need to find. Watch out for more details in future blogs!
This blog is the first in a series that we will be releasing throughout the year to keep you informed of the changes you’ll be seeing throughout our Help Library; so, make sure you keep an eye out for more details!