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Updates to Follow-up Calls

Follow-up Calls lets you schedule a time for someone to phone a caller or third party back sometime after the original incoming call. Now we’ve enhanced this capability so that you can also assign these follow-ups to be done by a particular person in your agency, and you can add as many follow-up activities to the initial call record as you like. Let us know if you’d like to learn more.

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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