We’re growing – CharityLogic Corporation established in USA to serve American clients
In the years since iCarol was first offered commercially in 2005, our client base has grown every single year, and 2011 will be no exception. Our team has done a great job keeping pace by expanding our staff, technical resources and infrastructure to serve clients in Australia, Canada, Ireland, the United States, the United Kingdom, and now countries like India and Croatia as well.
It should be no surprise that our largest set of clients is in the United States. That’s why we’re pleased to announce we’re adding to our base in Canada and are officially expanding in the US with CharityLogic Corporation, based in California.
Our Director of Services lives in northern California, from which he will manage the new entity. The location gives us access to the extraordinary technical and business talent pool in and around the Silicon Valley and San Francisco. The staff we hope to add in this region will do even more remarkable things for iCarol, like develop mobile apps, evolve our iCarol Messaging services to do 2-way text messaging, and more. Our great Canadian staff and technology infrastructure will continue to serve clients as they always have, and we will continue investing in resources and capability in Canada.
Here are some questions we expect our clients may have. If you have ones that are not covered here, feel free to reach out to us through our normal support channels.
We’re very excited about this expansion as a sign of iCarol’s continued success.
We’re a client based in the US and have been doing business with the Canadian-based company. Will that continue to be the case?
As of October 1, 2011, all US-based clients will be converted to do business with the new American corporation. Our clients in all other countries will continue to do business with CharityLogic Inc., based in Mississauga, Ontario, Canada.
Does this mean the Canadian-based CharityLogic Inc. is closing down?
Not at all. It will continue to operate and serve our clients outside of the USA.
What is the relationship between the American and Canadian entities?
Both have the same owners, and will have extremely close technical, business and marketing linkages on an ongoing basis.
Does this mean that there will be a different iCarol, too?
No, iCarol will be the same system you know and love, and enhancements made to it will be available to all clients worldwide.
Will we be dealing with new people? What about contact information?
While some staff members will move over to the US-based company, they are still the same people you’ve been working with. When you encounter new people, it would be folks newly hired. Email addresses and phone numbers will not change. We will have a new mailing address in the United States for our clients there, and all others will continue to send mail to the existing Canadian address.
What about our data and the servers our iCarol system runs on? Will it be moving to the USA too?
Nope. In fact we just expanded our infrastructure (servers, storage, networking, etc) in our Canadian data centers and plan to continue operating from there for the foreseeable future. Since that data stays resident in Canada, it is acceptable for compliance with the UK and EU data protection laws.
What if we have signed contracts with the Canadian corporation in the past?
If you are based in the US, since you will now be doing business with the new American entity, you’ll want to re-engage with us to sign new versions of the contracts with it. The same holds true if your purchasing department needs a W-9 from us.
Does this result in any changes in prices?
No, prices remain the same.
Are there any tax implications to clients?
Our clients in California will likely now have state sales tax added to their invoices, but not for clients in other states. For clients outside the US, there is no change.
Will you be making similar expansions in other countries?
We have no firm plans to do so at this time, but will stay alert for opportunities particularly in the UK and Australia.
Aside from what is mentioned above, what are the practical implications?
For most clients, it simply means your invoices will start showing a new mailing address to which you’ll send payments by check.
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