Providing services on communication channels like live chat or texting, what we refer to at iCarol as “Messaging,” is no longer optional for non-profit human services organizations. The fact is that usage of these channels has grown rapidly and will continue to expand. It’s not a fad, it’s most definitely here to stay. That paired with the many reasons people reject voice calling leads to one conclusion: You can’t afford not to offer your services on the web and via SMS/texting if you want to stay relevant and expand your reach. Learn why Messaging is necessary, and why iCarol is the best choice for not-for-profit services like helplines, 2-1-1s, information and referral centers, and other organizations.